Salesforce Administrator

ABOUT UNBOUNDED

UnboundEd empowers educators to eliminate the predictability of student outcomes by race, language, and socioeconomic status through evidence-informed, engaging, affirming, and meaningful grade-level instruction—so all students succeed academically. As the largest equity-focused professional learning organization in the nation, we provide professional learning products and services to hundreds of thousands of educators nationwide. 

UnboundEd is a passionate team of former teachers, district and school leaders, curriculum writers, and education experts united by the desire to see every student thrive. We walk alongside educators on their professional learning journey, helping them cultivate the mindsets, knowledge, and skills to deliver equitable, effective instruction. In 2023, UnboundEd joined forces with Pivot Learning and CORE Learning to expand our offerings and drive long-needed changes in instruction, especially in the highest-need schools.

ROLE SUMMARY

Reporting to the Director, Product Management & System Administration, the  Salesforce Administrator will play a crucial role in the ongoing development and customization of our Salesforce instance. In this role, they will be responsible for the delivery of new Salesforce.com solutions as well as the continued care and maintenance of our salesforce instances. This role will also consist of managing projects with stakeholders, building, configuring, and implementing new solutions, and ensuring a seamless user experience for our internal teams and our customers. They will establish and maintain productive relationships with both internal careholders and external partners and are responsible for managing all aspects of the work and cross-functional collaborations. The role is a combination of project management, system development, configuration and administration of Salesforce.com. 

UnboundEd is a virtual organization and this employee can be based anywhere in the United States. UnboundEd has core business hours where we expect all staff to be available from 9 am to 5 pm local time and 25% travel is required.

ESSENTIAL RESPONSIBILITIES

Essential responsibilities for this position include, but are not limited to:

System Maintenance and Customization (40%): Regularly audit and update Sales, Service, and Experience Cloud configurations to ensure optimal performance

• Monitor system health,  perform routine maintenance tasks, and Stay informed about Salesforce releases and updates
• Build and maintain integrations with external systems
• Customize Salesforce applications by developing custom objects, fields, page layouts, flows, and  components to meet organizational needs
• Implement user interface enhancements to improve user experience
• Apply updates and patches to Salesforce environments while minimizing disruptions to users
• Utilize DevOps best practices to streamline deployments and maintain organizational integrity

Solution Design & Implementation (50%): Work closely with internal and external stakeholders to understand their needs and translate them into Salesforce solutions

• Expand existing Salesforce architecture to continuously improve system performance and future scalability
• Design Salesforce solutions that align with business processes and long term growth
• Configure features and functionalities including automation, security settings, and data models
• Demo proof of concepts and system designs to stakeholders
• Translate business requirements and pair them with Salesforce solutions
• Facilitate requirement gathering sessions translating business requirements into technical specifications

User Support & Documentation (10%): Provide timely support to Salesforce users by addressing issues, answering support queries and offering solutions to issues

• Develop support channels and resources to allow tier 0-2 issues to be resolved via self-service or by a non-technical support team
• Build out Service Cloud functionality to replace legacy support desk for frontline team support
• Conduct training sessions for users on features and best practices
• Create and maintain documentation on system configurations, processes, and policies
• Develop user guides, FAQs, and training materials 
• Gather feedback from users to identify areas for growth and improvement.
• Collaborate with the UnboundEd IT team to prioritize and implement enhancements based on user feedback. 

Other related duties and projects as assigned 

Requirements

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required 
• Minimum of five (5) years of experience managing technical cloud based systems; including one (1) year of experience as a Salesforce administrator
• Salesforce Administrator Certification required
• Other equivalent combinations of relevant experience and training will also be considered.

THE STRONGEST CANDIDATES WILL HAVE/BE:

• Commitment to UnboundEd’s organizational values
• Learning orientation and commitment toward diversity, equity, and inclusion
• Willingness to work alongside a dynamic, highly collaborative, and vision-driven team
• Entrepreneurial spirit and ability to thrive in a fast-paced and changing environment
• Three (3) years of Salesforce experience as an Administrator, Architect, or Developer
• Two (2) years experience in an enterprise setting (500+ users).
• Proficiency in creating and managing custom integrations, deploying changesets, and maintaining sandboxes
• Experience in managing the deployment process and maintaining a minimum of 4 sandboxes and/or developer orgs, including deploying changesets and aligning data and metadata across environments.
• Ability to work independently and effectively in a virtual, remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Proficient use of Microsoft Office, Google-based applications, and online collaboration tools such as Slack

Benefits

BENEFITS AND COMPENSATION

UnboundEd offers competitive salaries commensurate with experience and education and a generous benefits package that includes take-as-you-need vacation time, group medical, dental, and vision plans, disability and life insurance plans, and an employer-sponsored 401K retirement plan with a 5% employer contribution and no vesting period. This is an exempt position with an annual compensation range of  $105,900 - $164,100.  A compensation offer is based on relevant years of experience in relation to the position. Because of our strong commitment to equity and growth, UnboundEd does not negotiate compensation offers.