SaaS Account Manager - Food & Beverage

Why We’re Here:

• Food and Beverage facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a “production first” mindset for maximum impact. That’s why at Ndustrial our mission is “to accelerate the optimization of Energy Intensity in industrial facilities.” We live out this mission every day from our software development teams to our go-to-market teams.
• Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

• We live our values every day: Teamwork, Customer First, Quality, and Curiosity
• Our founders merged their experiences across Silicon Valley innovation, industrial engineering, and computer science to build a real-time industrial intelligence platform. We started as a team of three and have grown to more than 40 employees based in Raleigh and around the country.
• A Series B company supported by world class investors including ABB, Clean Energy Ventures, ENGIE New Ventures, GS Energy and more.
• Our customers span the globe with hundreds of industrial facilities that are highly energy intensive like cold storage warehouses, recycling facilities, and manufacturing sites.
• We exist to make the world a better place. We work every day to root out waste in the industrial sector. We are also dedicated to being a place where people can grow, have fun, feel part of a great community, and give back.
• Ndustrial Named One of the Top 100 Energy & Climate Tech Startups in the World
• As a member of the Pledge 1% community, we donate 1% of employee time to charitable causes like building energy-efficient homes together with Habitat for Humanity. As a Green Places partner, we also track and offset our carbon emissions using high-quality, third-party verified offsets. Come grow with us!

About the Role

Ndustrial is hiring an experienced SaaS Account Manager in the Food & Beverage vertical who will be responsible for building and maintaining long-term relationships with our food and beverage manufacturing and supply chain multi-site customers. You will serve as the main point of contact for all customer account management in your vertical and work closely with key stakeholders within the customer's organization.

Your responsibilities will include understanding the customer's business goals and objectives, identifying areas where Nsight, our Energy Intensity Platform, and solutions can add value, while working with internal teams to ensure the successful delivery and implementation of our solutions. You will also be responsible for identifying and pursuing upsell and cross-sell opportunities to drive revenue growth.

We are looking for a highly motivated and customer-focused individual with a deep understanding of the food and beverage supply chain industry. The ideal candidate will have a proven track record in B2B account management, strong communication and negotiation skills, and the ability to collaborate effectively with cross-functional teams.

If you are passionate about the food and beverage industry and want to make a significant impact in helping companies improve their operations and achieve sustainable growth, we would love to hear from you.

 Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Negotiate and manage complex customer and vendor contracts and close agreements to maximize profits across multiple Ndustrial offerings
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Demonstrate deep understanding of the food and beverage supply chain ranging from manufacturing, warehousing, transport and delivery/retail
• Deliver on customer needs and ensure the timely and successful delivery of customer project requirements by communicating and leading specific initiatives across various internal functions
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders 
• Map and develop opportunities for new and existing business to identify areas of opportunity and growth 
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare and maintain reports on account status 
• Collaborate with sales team to identify and grow opportunities within vertical  
• Assist with challenging client requests or issue escalations as needed

Requirements

• Proven work experience as a Tech Sales or SaaS Account Manager or similar role in the Food & Beverage industry
• Deep understanding of Food & Beverage supply chain, cold chain and/or energy
• 3+ years of technical and business acumen selling complex SaaS solutions in industrial, energy, and/or Food and Beverage environments
• Strong ability to communicate, present, and influence key stakeholders
• Excellent relationship-building and customer service skills
• Experience delivering client-focused solutions to customer needs
• Ability to manage multiple accounts and projects simultaneously
• Strong negotiation and presentation abilities
• Ability to travel domestically and internationally to prospective and existing customer accounts, industry conferences and engagements
• Bachelor's degree in Business Administration or a related field

At Ndustrial, we foster an inclusive and diverse workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talent. We believe that talent comes in all shapes, sizes, and experiences. We recognize that you may not check every box on the job description, and that's okay! We encourage candidates who may feel underqualified to apply anyway.

Benefits

• Open PTO Policy
• Outstanding Benefits: Medical, Dental and Vision, STD, LTD, Life, AD&D insurance employee premiums fully covered!
• Annual professional Development stipend ($500/year)
• Commuter benefit
• 401K
• Team outings, catered lunches, celebrations!
• Flexible work environment with telecommuting options
• New, modern, gorgeous office conveniently located on S Harrington St. in Downtown Raleigh
• We live our values everyday: Teamwork, Customer Service, Quality and Curiosity
• Inclusive, communicative, innovative and fun environment, we enjoy working together!
• Dog friendly office