Remote Customer Service Representative

Job Description
• 2 years minimum experience in Customer Service or direct to Patient Service
• Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
• Strong phone contact handling skills and excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to independently problem solve and function well in a team atmosphere
• Ability to walk through processes with patients
• Thrives in fast-paced environment with the ability to adapt to change
• High school diploma
• Spanish (Written and verbal) Preferred
• AA degree or actively pursuing a degree
• Experience with SAP or another ERP software
• Experience in Salesforce.com or other CRM software
• Proficiency in Microsoft Outlook
• Knowledgeable in Excel
• Other Customer Service Skills (order services, logistics/shipping knowledge)
• Advanced written, verbal communication skills, and interpersonal communication skills