Remote Care Audiologist

Yes Hearing is an industry-leading start-up in the Direct-to-Consumer hearing aid market. Since our founding in 2019 we have strived to advance access to hearing aids for the 30 million Americans that currently suffer from hearing loss, yet do not own hearing aids. We are using a combination of technology and home visits to change the way Americans purchase and receive care on hearing aids.

We are a mission-driven company looking for someone with experience in audiology office management and customer service who wants to work for a fast-paced, high-growth business which makes a difference.

About The Role

Yes Hearing is looking for an audiologist or hearing instrument specialist who can help provide remote patient care, whether that is simply checking-in with all patients, or providing remote programming adjustments. The job will see candidates provide remote care to patients, and help talk patients through a range of hearing aid related issues. This person will also be responsible for regularly checking in with patients and providing customer care to all patients. The role requires a desire to help people, and a motivated candidate who knows first-hand the power of hearing aids to change lives.

What You’ll Be Doing

• Providing remote programming for a range of leading hearing aid manufacturer problems (remote fittings and follow up appointments)

• Customer care - calling patients regularly to 'check-in' and see how their experience can be improved

• Help talk patients through common problems like changing batteries or domes

• Seeing patient problems through to resolution - this will require filling out repair or loss & damage forms, communicating with the manufacturers, etc.

• Working closely with the Patient Care team to make sure every patient is happy and making the most out of their hearing aids

Requirements

• At least 2 years of audiology / HIS experience

• Experience working in an audiology clinic

• High School Diploma or equivalent, and strong communication skills.

• Experience with remote programming software

• Positive, enthusiastic, and independent

• Excited to work at a rapidly evolving company to change the broader healthcare landscape.
• Must be located in the United States of America
• Preference for those who hold licenses in multiple states

Please do not call our sales line regarding this position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have any questions about this, please contact us.

Benefits

• Opportunities to grow within a fast-paced, innovative company

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off