Regional Manager

Position Title:               Regional Manager

Department:                 Operations

Classification:               Exempt

Reports To:                    Director of Operations

Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

The Regional Manager’s primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by working with retail partners to drive utilization and proactively find training opportunities and developing and maintaining strong relationships with those retailers.

This position is highly visible within the company and will have frequent contact with Senior Management, including the S.V.P. of Operations and CEO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions.

An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate. The candidate must be able to work independently in a remote environment.

Essential Functions:

• Work with retail partners to drive utilization and proactively find training opportunities.
• Effectively diagnose process issues and work towards resolution
• Manage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to IME processes and standards.
• Review business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plans.
• Conduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvement.
• Coordinate store visits to meet with lead generators and store management and to cultivate relationships.
• Identify, document and share Best Practices in Lead Generation, Sales, Installation and Service.
• Determine ways to refine processes to automate and/or make them more efficient, both internally and for our external partners.
• Communicate and execute on new initiatives, programs, and policies in the field.
• Assist in the resolution of service issues.
• Perform other duties as required.

Requirements

Minimum Qualifications/Requirements:

• High School diploma or equivalent
• 3+ years of related experience.
• 3+ years of retail experience
• Strong Analytical skills and critical thinking abilities are essential for this role. Candidates should demonstrate the ability to analyze data, think strategically and make informed decisions.
• Professional demeanor.
• Sound judgment and strong problem-solving ability.
• Excellent communication skills, both written and oral.
• Ability to interact effectively with all levels of an organization, including executive and C-level
• Exceptional organization skills.
• Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail.
• Ability to adapt to changing or multiple priorities.
• Ability to travel at least 25% of the time
• This position requires occasional international travel to visit retailers in Canada. Candidates must be willing and able to travel internationally as needed.

Preferred Qualifications:

·       Bachelor’s Degree in Business Management, Project Management, or related discipline.

·       Knowledge of the home improvement industry

Physical Requirements:

·       Prolonged periods of sitting at a desk and working on a computer.

·       Must be able to lift 15 pounds at times.

Benefits

Benefits to working with IME: 

• 100% remote work environment
• Employer provided equipment.
• Medical, dental, and vision insurance
• Health savings plan includes employer contribution to health savings account.
• Medical and dental flexible spending accounts
• Company paid basic life, short-term disability, and long-term disability insurance.
• 401K plan with employer match
• Company matches 100% of the first 4% of salary deferrals.
• All contributions, including employer contributions, are 100% vested immediately.
• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand.
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off.

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.