Regional Director of Field Operations

Who we are:

AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture-funded and growing rapidly in the explosive $100+ billion STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

As a Regional Director of Field Operations, you will oversee several markets within our portfolio, ensuring the success of multiple field operations teams. This role requires a dynamic leader with a proven ability to manage teams, maintain operational excellence, and drive efficiency and profitability in a fast-paced, decentralized environment.

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

Leadership and Team Management

• Directly supervise and manage market leaders (Regional Area Managers, Area Managers, and General Managers), including hiring, training, coaching, evaluating performance, and ensuring alignment with company goals.
• Lead and performance-manage team members, fostering a culture of accountability, collaboration, and excellence.
• Conduct regular performance reviews and develop professional growth plans for all direct reports.
• Work closely with team members to ensure high guest and homeowner satisfaction through exceptional communication and mutual accountability.

Operational Excellence

• Oversee maintenance and vendor management across markets, ensuring efficiency, cost control, and adherence to quality standards.
• Establish and enforce housekeeping standards to guarantee guest-ready properties that exceed expectations.
• Own the outcomes of companywide initiatives, driving execution through cross-departmental collaboration.
• Ensure seamless collaboration with centralized teams, including Revenue, Sales, Owner Experience, Customer Experience, and Onboarding.
• Travel regularly to oversee operations in all assigned markets (up to 75% of the time).

Homeowner and Guest Relationship Management

• At times, serve as a main point of contact for cultivating relationships with AvantStay property owners, addressing their needs, and providing clear and consistent updates.
• Act as a bridge between property owners and internal departments, ensuring effective communication and issue resolution.
• Lead the resolution of escalated guest and homeowner issues, ensuring timely and satisfactory outcomes.
• Regularly review owner distribution statements and ensure metrics for homeowner satisfaction are met and exceeded.

Market and Industry Expertise

• Demonstrate a deep understanding of the short-term vacation rental industry, including trends, regulatory requirements, and market-specific nuances.
• Use the unique aspects of each market to drive operational efficiency, enhance profitability, and tailor guest and homeowner experiences.
• Monitor competitive landscapes to maintain a strategic edge in each market.

Fiscal Stewardship

• Develop, manage, and monitor operational budgets for assigned markets, ensuring cost efficiency and profitability while adhering to financial targets.
• Enforce best practices for financial control, resource allocation, and reporting.

Innovation and Problem-Solving

• Identify opportunities to improve operations, streamline processes, and enhance overall efficiency.
• Leverage technology to optimize team performance and guest satisfaction.

Requirements

What you’ll bring

• 4+ years of property management experience, ideally with multi-site locations and exposure to decentralized teams.
• 2+ years of people management experience, including direct supervision of senior leaders.
• Strong leadership, decision-making, and organizational skills, with a demonstrated ability to manage multiple priorities.
• Expertise in maintenance, vendor management, and housekeeping operations.
• Ability and availability to work weekends, holidays, and maintain a flexible schedule to fit current business needs.
• Basic skills in Microsoft Office (Excel, Word, PowerPoint); knowledge of Salesforce or other CRM systems is a plus.
• Ability to travel 50-75% of the time.

Benefits

• Annual salary range $120,000-130,000 + performance bonus
• Equity (ESOP)
• Employer-sponsored healthcare insurance (medical, dental, vision)
• Unlimited paid time off
• Team bonding and off-site events
• Complimentary and discounted stays at AvantStay properties
• Paid parental leave
• Mileage reimbursement
• Remote work stipend
• Wellness stipend

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal-opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.