QA Supervisor - LPN

JOB SUMMARY

The QA Supervisor is responsible for the oversight of the review of Physician reports and accompanying medical records to ensure that the report is complete, accurate, and consistent with medical evidence.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

- Oversight of QA staff

• Ensure appropriate QA staff are assigned to each file to designate file handling responsibilities amongst the team.
• Supervise the assigned staff and manage the File Review Board to ensure a timely and accurate process of each file.
• Provide details of board reviews to managers to ensure efficiency and productivity of staff.
• Assist in identifying & correcting staff performance including promotions, discipline, coaching and termination of staff.
• Assist in hiring qualified candidates for QA open positions.

- Ensure that all QA staff adhere to and meet their specific job duties including but not limited to:

• Following up with Physicians for outstanding reports
• Reviewing received reports for accuracy
• Delivering completed reports back to all applicable parties
• Following all client-specific instructions

- Actively participate in issue resolution by working with the required QA, physicians,

account managers, and/or other related parties.

- Follow up with physicians with any additional questions or need for further clarification and Client outreach to advise of delays for status updates.

- Ensure referrals meet the client-directed Turn Around Time (TAT).

- Ensure correct Doctor Payment amount and Client Invoice amount upon approval of referrals.

- Review reports accompanying medical records to ensure that the report is complete, that all questions posed have been addressed and that the report is free of errors.

- Assist management team with intake completion.

- Act as the liaison between the reviewer, team member and client regarding the process or status of the file.

- Assist in communications with the requester regarding questions and issues.

Other duties & special projects, as assigned and based on business needs.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Medical peer review or healthcare industry knowledge required.

Business experience in a healthcare and/or insurance setting is preferred.

JOB RELATED SKILLS/COMPETENCIES:

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.