Program Manager (TPMO)

Sinch powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

Due to exciting growth within our team, we are seeking a highly motivated and experienced Program Manager!

Key Responsibilities

• Reporting to the VP of Transformation Program Management, you will play a pivotal role in driving and overseeing the successful execution of complex and critical initiatives within our organization's transformation journey.
• Program Leadership: Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives.
• Strategy Execution: Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria.
• Stakeholder Management: Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations.
• Resource Allocation: Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed.
• Risk Management: Identify and mitigate risks, implementing strategies to minimize disruptions and maintain program momentum.
• Performance Tracking: Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights.
• Change Management: Collaborate on smooth transitions and adoption of new processes, systems, and behaviors while respecting and integrating the organization's culture.
• Quality Assurance: Ensure program results meet standards and implement continuous improvement processes.
• Communication & Documentation: Maintain comprehensive program documentation and facilitate transparent communication across the organization

Requirements

• 8+ years of experience in Program Management, preferably within a transformational context.
• Proven success in leading large-scale, cross-functional initiatives within complex organizational structures and diverse cultural environments.
• Outstanding communication and stakeholder management skills, effectively engaging with individuals at all levels of the organization.
• A strategic problem solver with the ability to translate business objectives into practical plans and drive their execution.
• Strong analytical and problem-solving capabilities coupled with a results-driven focus.
• Deep understanding of the unique challenges and opportunities presented by global operations and cross-border collaborations.
• Flexibility to collaborate across different time zones and a willingness to travel internationally, as required.
• Strong leadership characteristics, able to coalesce disparate stakeholders to work as an integrated, high performing team.

Desired Skills & Experience

• Experience in Product Development and leading product implementations
• Experience with Software as a Service (SaaS)
• Experience with Agile methodologies

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it Simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

The annual starting salary for this position is between $116,000 - $170,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.

This role will be accepting applications until August 16th at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.