Program Manager (Non- IT)

About SupplyCore:

SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA).  We prioritize supporting our Military, allies, and Government customers worldwide.  In partnership with our expansive supply chain, we provide products and services that enable our customers to complete their mission and to sustain readiness anywhere.

Job Summary:

As a Program Manager, you are responsible for implementation and management of agency-level programs, ensuring proper staffing, processes, measurements, and controls are in place to remain in compliance with contractual requirements. You will serve as the subject matter expert responsible for analysis, management, and development of the assigned contract(s).  You are also responsible for providing leadership, training, guidance, and development of assigned staff.  

Key Deliverables and Responsibility:

• Monitor and manage program performance to contractual metrics and work collaboratively with team members to rapidly address shortfalls and negative trends.
• Conduct regular customer analysis to review margin, growth, and loss within current customers. Drives focused customer outreach efforts based on analysis to drive sales.
• Serve as the primary point of contact for DLA and vendors.  Surface potential changes and escalate for lobbying intervention.  Manage vendors efficiently and accurately, negotiating contracts for service and/or supplies.
• Track, manage, and oversee internal projects, all customer activities in designated systems.
• Oversee new programs, ensuring processes and reports flow smoothly, staff and equipment are added at appropriate times and potential issues are surfaced before they become problematic.
• Establish new accounts by calling target accounts, seeking customer referrals, and tracking opportunities.
• Analyze queues to ensure workload is balanced across assigned contract(s).
• Manage and monitor discrepancy report activity and pursue timely resolution of all tickets.
• May be called on to assume additional projects and assignments during busier times of the year.

Supervisor Responsibilities:

• Recruit staff to include interviewing, hiring, assigning work, training, coaching, mentoring, and ensuring consistent application of employee guidelines, processes, and procedures.
• Conduct team and one-on-one meetings and foster personal growth opportunities.
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising work; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Ability to lead and manage staff from diverse work environments, assign projects and tasks for maximum productivity

Requirements

• High School Diploma or GED equivalent. Higher education preferred or equivalent experience. 
• 3 years’ managerial experience and with government contracts.  May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience
• Excellent verbal and written communication and interpersonal skills with the ability to build rapport and develop meaningful relationships and conduct business in a confident, articulate, and professional manner.
• Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
• Proven ability to maintain composure, adapt, and shift focus with unexpected changes of circumstances, workload, and processes and independently negotiate and resolve situations with customers.
• Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to resolve challenges and complete tasks under strict deadlines.
• Demonstrates strong team-building qualities such as collaborating with internal departments and suppliers.  Ability to provide clear direction and prioritize projects and tasks for multiple team members.
• PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

Benefits

• 4 weeks of PTO with a generous accrual policy
• Wellness Program

• 14 company paid annual Holidays.

• Employee Assistance Program (EAP)

• Flexible Work Life Balance

• Nationwide Medical, Dental, Vision, & FSA

• Casual Work Environment

• Optional Additional Life Insurance

• Progressive Associate Recognition Program

• Short- & Long-Term Disability

• Company Provided Professional development

• Annual social and community events

• Annual Education Assistance Program

• Company provided PC and office supplies

• 401K with bi-weekly Safe Harbor contributions

• On-site Free Parking [Hybrid/ In-person]