Program Manager

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Program Manager to join our growing team.

Job Summary:

As a Program Manager at Acentra Health (AH), you will be pivotal in supporting our successful delivery of the Full Potential Analysis (FPA) initiatives designed to continually improve the organization’s fiscal health and operational efficiency. In this strategic role, you will be accountable for overseeing the entire project lifecycle from conception through completion, ensuring that all projects are delivered on time, within scope, and budget. Your role will focus on supporting and achieving the full potential of our business strategies in partnership with business line leaders and leads.

Job Responsibilities:

• Establishing the strategic direction and execution of all customer experience initiatives to ensure the delivery of outstanding service across all customer interactions.
• Leveraging technology, data analytics, and customer insights to drive customer satisfaction, loyalty, and advocacy, thereby contributing significantly to the company's growth and competitive positioning.
• Develop and implement a comprehensive customer experience strategy that aligns with the company’s goals and enhances customer satisfaction and loyalty.
• Coordinate with cross-functional teams to execute projects according to the project timeline and milestones.  Manage dependencies and resolve conflicts within the program.
• Develop and manage detailed project plans, ensuring resource availability and allocation.
• Communicate effectively with all stakeholders, including project status updates, potential changes, and decisions needed.
• Manage the relationship with all stakeholders and resolve any issues throughout the project life cycle.
• Proactively identify risks to the successful completion of the initiatives and develop mitigation plans.
• Measure project performance against targets and other key metrics using appropriate systems, tools, and techniques to analyze the successful completion of short and long-term goals.
• Work with project leads to ensure that all projects are delivered on-time, within scope, and within budget.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Maintain comprehensive project and financial documentation to ensure all business objectives are met.
• Drive continuous improvement by identifying opportunities for streamlining processes and communications

Requirements

Required Qualifications/Experience:

• Bachelor’s degree in business administration, Management, or a related field or 5 or more years of experience in lieu of degree will be considered
• Proven working experience as a Project Manager in the consulting industry and or with Private Equity clients.
• Strong familiarity with project management software tools (e.g., MS Project, MS Excel), methodologies, and best practices.
• Strong financial acumen with experience in financial modeling.
• Experience in strategic planning, risk management, and/or change management.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving skills.
• PMP certification is a plus.

Benefits

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. 

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.