Program Director - RN preferred (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Program Director – RN to join our growing team.

Job Summary:

The Program Director is a key role at Acentra Health, responsible for planning, directing, and managing the resources of the operational team(s) of our Arkansas Utilization Management (UM) Contract to ensure contract compliance as well as operating and financial goals. Your work will directly contribute to our mission of delivering innovative health solutions that maximize value and impact. As a subject matter expert within your contract or solution area, you will provide leadership to large complex contracts and their team(s), working closely with key stakeholders to resolve issues, ensure contract compliance, and drive growth and development.   

Job Responsibilities:

As the Program Director, you will oversee a wide range of operational services, including but not limited to Assessment for members in Foster Care, Autism Services, Behavioral Health Crisis Coordination, Level of care reviews, Mental Health (inpatient and outpatient), Occupational Therapy, Personal Care, Physical Therapy, and Speech Therapy.

• Facilitate and coordinate the activities of multiple work groups, teams, or operational units. Directly oversee all management-level staff. 
• Ensure headcount is rightsized to the operation, considering attrition rates and contractual requirements while meeting workload and financial targets.
• Develop and maintain an operational infrastructure that includes employee skill set requirements, gap analysis, performance management, and training plans.  Create and implement effective retention plans in conjunction with Human Resources. 
• Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables, and budgets. 
• Establish and maintain effective customer rapport and mutually beneficial business relationships.
• Draw on the expertise of staff and others for business implementations.
• Assemble and deploy the resources necessary to ensure success.
• Develop regional long-term and short-term operating and financial goals, including budgets and forecasts, to ensure effective operations and optimum profitability.
• Work with the management team to develop and enhance the operational structure, including skill set requirements, gap analysis, and training plans through workforce analysis.
• Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert (SME).
• Support and participate in strategic planning and execution to enhance growth, profitability, productivity, and efficiency throughout the company’s operations. Collaborate with leadership in the development of new and enhanced policies and procedures. 
• Assist in implementing contracting strategies and programs that reduce costs and maximize revenue streams. Monitor the technical performance (including adherence to schedule and cost requirements), resource planning, and evaluations of Acentra Health's services. 
• Provide advice and assistance in planning, implementing, and evaluating modifications to new and existing operations, systems, and procedures.
• Represent the organization at internal, local, state, and national meetings.

The above list of job responsibilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

Requirements

Required Qualifications/Experience:

• Bachelor’s degree in Administration or in any of the health-related fields with the relevant experience and capability to oversee the contract.
• 3+ years of Utilization Management (UM) experience.
• 3+ years of experience working with/for Medicaid.
• Significant experience managing contract operations, including contract administration functions.
• 5+ years of progressive operational leadership in a public and/or private sector healthcare entity with 3+ years in a position of direct operational accountability for multiple departments or units.
• Ability to work within Acentra’s decision-making and organizational structure.
• Skill in examining and re-examining operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of the healthcare industry.
• Ability to analyze and interpret financial and operational data and prepare business reports, projections, and recommendations.
• Ability to develop, plan, and implement short-and long-range goals. 
• Skills in employee development and performance management.
• Ability to successfully manage change and growth.
• Ability to provide technical guidance and leadership to the management team.
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community.
• Knowledge of quality improvement methodologies.
• Knowledge of business development, strategic planning, and tactical implementation.
• Ability to participate as a team member, fostering collaborative decision-making.

Preferred Qualifications/Experience:

• Active, unrestricted Licensed RN in Arkansas or compact state.
• Master’s degree in Administration or in any of the health-related fields with the relevant experience and capability to oversee the contract.
• Recent experience in public and/or private sector healthcare, providing services to government programs.
• Knowledge of the healthcare industry with experience in both the public and private sectors.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

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Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $120,000-130,000 annually.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”