Product Manager, Nexa

About Nexa:

Nexa, an EverService company, is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists. We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more. Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries. Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money. We believe that if we execute, our clients will grow with us, and we work every day to prove it.

Summary of Position:

Reporting to the Senior Vice President of Innovation, we are seeking a dynamic and strategic AI Product Manager to join our team. The ideal candidate will be responsible for overseeing the development and management of our engagement services product line with a focus on GenAI-powered solutions. You will work closely with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with business goals and customer needs. Your primary focus will be on driving product innovation, enhancing service quality, and delivering exceptional value to our clients through GenAI technologies.

Position Responsibilities:

• Define and communicate a clear product vision and strategy for Nexa GenAI products
• Align product initiatives with company objectives and market demands
• Conduct thorough market research and analysis to identify trends, customer needs, and competitive landscape
• Use insights to inform product development and positioning
• Contribute to the product development lifecycle, from concept to launch
• Collaborate with cross-functional teams and brands to deliver high-quality, customer-centric solutions
• Act as the voice of the customer, gathering feedback and insights to drive continuous improvement
• Develop strong relationships with clients to understand their pain points and requirements
• Contribute to the product roadmap strategy, prioritizing features and enhancements based on business impact and customer value
• Communicate roadmap to stakeholders and ensure timely delivery
• Work closely with marketing, sales, and support teams to ensure successful product launches and adoption
• Provide training and support to internal teams on product features and benefits
• Define and track key performance indicators (KPIs) to measure product success
• Analyze data and user feedback to make informed decisions and drive product improvements
• Stay up-to-date with industry trends and emerging technologies
• Identify opportunities for innovation and differentiation to keep our engagement services at the forefront of the market

Requirements

• Bachelor's degree in Engineering, Management Information Systems, Business, or a related field
• Master’s Degree is a plus
• 5+ years of experience in product management, preferably within the communication or customer engagement industry
• Proven track record of successfully managing and launching products
• Industry knowledge with a business process mindset, able to connect client and business needs with technology enabled solutions
• Hands on experience working with AI-driven solutions, enterprise software, cloud technology platforms and integrations
• Experience in call tracking software, CRM systems, Data integration systems preferred
• Experience in agile product management and development processes and software systems required
• Experience in managing roadmaps and leading teams to execute roadmaps with clear outcomes and KPIs
• Able to run pilots, betas, and work with team on launches
• Demonstrated ability to work with strategic clients and partners
• Experience working with and coordinating offshore and onshore teams required
• Apply out-of-the-box thinking for innovative solutions to challenging problems
• Effective communicator, verbally and in writing, bridging functional and technical topics
• Passionate about knowledge sharing, teamwork, processes and joint successes
• Strong work ethic, taking ownership to get things done with a “Can-Do” attitude

Benefits

We’ve got you covered:

EverService is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision/Dental
• Retirement
• Life Insurance
• Sick Time
• Paid Time Away (PTO)

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.