Product Manager

Company Overview:

MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As the Product Manager at MavenAGI, you'll be at the center of innovation, spearheading the definition and delivery of a reimagined support experience for Enterprises. Reporting directly to the Founder and CPO, your work will be instrumental in shaping the future of customer support.

What You'll Do:

• Reimagine Customer Support: Develop and lead a multi-dimensional strategy that overhauls the traditional support system and reimagines customer experience for enterprises.
• Technical Pioneer: Be the driving force behind the integration of Generative AI and machine learning technologies into our product, ensuring scalability, efficiency, and market differentiation.
• Business Alchemist: Convert product innovation into business success. Translate technology advances into measurable impacts that align with customers goals.
• Strategic Insight: Develop an in-depth understanding of our customer base, and articulate that into a compelling product strategy and roadmap.
• Executive Collaboration: Partner closely with the executive team to define product milestones and align them with the overarching company objective
• Industry Leadership: Act as the public face of MavenAGI at key industry events, elevating brand awareness and cultivating vital relationships.

Requirements

Who You Are:

• Extensive Experience: Minimum 7 years in a product role, handling products of significant strategic scope and complexity.
• Specialized Expertise: Proficiency in multi-tenant SaaS, support tools, or CRM services, with a particular focus on enterprise-level user segments.
• Scalability: Proven track record of building products, complex systems, or APIs at scale.
• Technical Passion: Demonstrated enthusiasm and competency in Generative AI, LLMs, and machine learning.
• Visionary Leadership: Previous experience in conceptualizing and implementing a multi-year product vision and roadmap.
• Communication Excellence: Exceptional written and verbal communication skills, with a knack for defining customer problems clearly and concisely.
• Adaptability: Capability to navigate through ambiguity, foster cross-functional collaboration, and excel in a high-paced environment.
• Business Savvy: Strong business acumen, strategically aligned with a hands-on approach.
• Drive: High energy, strong work ethic, and disciplined execution skills.

Benefits

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.