Product Director - 8XX Services

As a Toll-Free Product Director, you will be responsible for Sinch’s Toll Free service. Collaborate directly with multidisciplinary teams to drive the growth of the Toll-Free product, including growth into the Enterprise and Contact Center market.

About You:

• Passionate about building products with an emphasis on customer experience.
• A strong understanding of the communication industry’s business sales cycle, as well as experience in the technology areas relevant to Sinch’s product segments such as API, Toll Free, Telephone Number, Messaging, and carrier services.
• Have a deep understanding of the telecommunications industry.
• Be an owner – drive innovation in your product.
• Be a driver – you like being in the driver’s seat; cross cutting between any team necessary to deliver exceptional products, support, and processes – you own the “Whole Product.”
• Data driven – use data to make decisions and communicate results.
• Appreciate collaboration; must be comfortable in an environment where ideas are shared and challenged.
• You have a track record of managing great products.
• Be comfortable with writing clear and concise documentation when conveying thoughts and ideas to other teams.

Responsibilities:

• Measure success of product through ongoing analysis of usage, financial, market, and research data 
• Communicate product plans while gaining alignment and support from across the organization. 
• Partner with marketing and sales on go-to-market efforts to develop launch plans, sales enablement collateral, and success metrics. 
• Advocate for customers by interpreting market analysis, user research, and product feedback to understand both user and buyer needs. 
• Recommend when to build, buy, and partner by weighing trade-offs.  
• Define features by collaborating with designers and engineers. 
• Prioritize work based on business impact and feasibility for near-term development cycles as well as for future-looking roadmap planning. 
• Manage the engineering backlog from requirements definition through short- and long-term prioritization of initiatives, epics, user stories, and features, tracking each to successful release. 

Requirements

• Bachelor’s degree in engineering, product development/management, computer science or equivalent relevant experience
• Minimum of 5 years in a Product Management role
• Working knowledge of the product development life cycle; experience in defining and communicating specifications, managing resources, and leading teams 
• Able to understand the product, business, and competitive landscapes to inform product requirements, prioritized backlogs, and accurate roadmaps. 
• Demonstrated knowledge of networking/telecommunications and/or voice/data communications technology.
• Understanding of Toll-Free routing including Somos template creation
• Must have the ability to independently develop relationships and communicate with high level internal and external technical staff.
• Experience with carrier telephony platforms such as Ribbon and BroadSoft is a plus.
• Good organizational skills with frequent multi-tasking abilities. Manage time effectively and meet deadlines.
• Good written and verbal communication skills; good presentation & white-boarding skills.
• Up-to-date industry knowledge in emerging datacom/telecom technologies, products, and service creations

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $131,523.00 - $195,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

This role will be accepting applications until 08/09/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.