Principle Solutions Architect

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Principal Solution Architect for Information Technology Service Management (ITSM) to lead and support the development of ITSM-related functions to support our current customer base and business development activities. The ideal candidate will bring deep experience in IT management with expertise in one or more management platforms. This role requires exceptional communication, strategic thinking, and building lasting relationships with internal and external stakeholders.

Responsibilities:

• Solution Design:

• Design and develop scalable, efficient, and secure ITSM solutions that meet customer and ITC requirements.
• Create detailed documentation for ITSM solutions, including graphical solution representations and written solution descriptions, and facilitate/support oral proposal delivery.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for internal and customer solution integration.
• Identify risk areas in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in implementing ITSM solutions, ensuring alignment with best practices and business objectives.

• Training and Mentorship:

• Determine and facilitate relevant training for junior ITSM professionals within ITC and across customer accounts.
• Provide mentorship opportunities for ITSM professionals across ITC.

• Stakeholder Collaboration:

• Collaborate with business leaders, IT managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, customers, and ITC teammates to enhance the effective delivery of solutions and implementation of ITSM requirements.

• Compliance & Reporting:

• Develop and facilitate enforcing IT standards, policies, and procedures to ensure consistency and compliance.
• Understand government compliance and reporting requirements as a part of developing solutions in the development environment.
• Ensure proposal solutions comply with the requisite regulations and applicable industry standards.

• Market Expertise:

• Remain abreast of market trends and new technologies for possible integration into ITC solutions and proposals.

Location: Remote, reside in the United States, and able to work EST hours. Willing/Able to travel per company and contract needs.

Requirements

• Education and Experience
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience in industry; a master’s degree is preferred.
• Minimum of 8-10 years of experience in IT, with at least 5 years in a solution architect role, with demonstrated success in filling SME and senior-level positions.
• Proven track record of ITSM implementation at scale.
• Direct experience with ServiceNow implementation, specifically with ITAM / ITSM and additional experience with ITOM preferred.
• Technical Knowledge
• Familiarity with multiple IT management systems and processes.
• Ability to understand and translate complex technical requirements into implementable solutions.
• Expertise in optimizing the performance of ITSM systems.
• Skills and Competencies
• Strong interpersonal and relationship-building skills with the ability to influence stakeholders.
• Exceptional verbal and written communication skills.
• Proficient in one or more IT management platforms.
• Excellent interpersonal, communication, and negotiation skills.
• Proven ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Deep understanding of ITSM frameworks (e.g., ITIL) and tools (e.g., ServiceNow, BMC Remedy).
• Experience with integrating ITAM/ITSM solutions with other enterprise systems and applications.
• Proficiency in cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration with ITSM solutions.
• Federal Government Contracting experience with Proposals, Contingent, and New award processes.
• Knowledge of security best practices and standards related to ITSM.
• Strong problem-solving and analytical skills
• Ability to work with Teams, but self-motivated to complete projects independently.
• Strong project management skills, including planning, executing, and monitoring projects.
• Proven leadership abilities with experience managing technical teams.
• Preferred Qualifications
• Relevant certifications such as ITIL, TOGAF, CISSP, or certifications in specific ITSM tools (e.g., ServiceNow Certified Implementation Specialist).
• Demonstrated success in designing and implementing ITSM solutions in large, complex environments.
• SAM / HAM product implementation with onboarding and offboarding processes.

Clearance Requirements:

• US Citizen or Green card holder

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.