Principal Technical Business Analyst

About Demyst

Demyst is a data management company specialising in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a crucial role in transforming the way enterprises access external data.

Demyst offers a standard configurable interface connecting external data ecosystems to centralized data platforms. We provide the necessary products, support team, and maintenance for production-ready, customized external data pipelines. Our pipelines include configured data, metadata, robust batch and real-time delivery, and ongoing support for optimal performance. Additionally, we offer a streamlined diligence, procurement, and data delivery service for evaluating new data, ensuring efficient decision-making based on agreed standards.

Don't miss out on the opportunity to play a vital role in revolutionizing data management for enterprises.

The Challenge

Demyst is known for partnering with our clients to capture value from external data. As we continue to build new enterprise client relationships, expand our existing client base, and scale our enterprise presales and customer success teams, we’re looking for a senior leader to partner with Sales in scoping new client solutions, improve the transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients. 

You should have experience and be motivated to become an expert in the external data ecosystem and the power of data platforms. You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with the senior stakeholders of our enterprise clients in the financial services and insurance verticals. You will be creative in seeking greater efficiencies within and across your teams and those with which you partner (e.g. Sales, Product, Operations), and encourage the use of AI to maximize impact.

Responsibilities

• Lead the technical requirements gathering process, working closely with clients and stakeholders to understand and document business and technical needs.
• Analyze complex business processes, systems, and data to design robust technical solutions that align with client requirements.
• Develop detailed technical documentation, including technical specifications, system architecture, and process flows.
• Collaborate with development teams to ensure the delivered solutions meet client expectations and technical requirements.
• Conduct solution testing and validation to ensure quality and client satisfaction.
• Oversee the technical delivery of client projects, ensuring they are completed on time, within scope, and within budget.
• Act as the primary technical point of contact for key clients, building and maintaining strong, long-term relationships.
• Ensure clients are effectively onboarded and trained on the technical aspects of the company's products and services.
• Conduct workshops with clients to identify challenges and provide tailored technical solutions for their external data integration.
• Monitor client usage and technical adoption of the product, providing guidance and support to maximize value.
• Track technical performance metrics and client satisfaction levels, identifying opportunities for technical improvement and growth.
• Provide technical mentorship and guidance to junior professionals.
• Lead by example, promoting best practices.
• Facilitate communication and collaboration between internal technical teams and clients to ensure successful project outcomes.
• Manage and lead a team of business analysts and delivery professionals, ensuring clear communication of goals and responsibilities.
• Provide regular feedback and performance evaluations to team members, fostering their professional growth and development.
• Promote a collaborative and inclusive team environment, encouraging knowledge sharing and collective problem-solving.
• Address and resolve team conflicts and challenges, ensuring a positive and productive work atmosphere.
• Allocate resources effectively across projects to ensure optimal team performance and project success.
• Other duties as required

Requirements

• Degree qualified in an appropriate discipline (technical degree or equivalent hands on experience preferred e.g., computer science, analytics, or software engineering).

• Player-coach mentality and experience with a minimum of 3 years leading a high-performing presales, consulting or customer success team.
• 7+ years of experience in technical business analysis, client delivery, or a related technical role.
• Strong technical background with experience in technical solution design and implementation.
• Proven track record of successfully managing client relationships and delivering high-quality technical solutions.
• Experienced in shaping and delivering data use cases, providing data governance and compliance guidance, and successful adoption of data platforms.
• Demonstrated experience operating at the executive level with clients, building a strong trusted advisor relationship, with the ability to challenge and influence clients globally.
• Passionate about the ability for data and analytics to solve business problems for numerous types of clients.
• Exceptional listening and communication skills and the ability to synthesize complex products and problems into a clear aligned vision, and alignment to Demyst core value proposition.
• Polished interpersonal style, superb leadership and communication skills, high emotional intelligence, humility, grit and client-centricity.

Benefits

• Distributed working team and culture: work from anywhere in the world!
• Generous benefits and competitive compensation
• Be a part of the exploding external data ecosystem
• Join an established fast growth data technology business
• Collaborative, inclusive work culture
• Work with the largest consumer and business external data market in an emerging industry that is fueling AI globally
• Outsized impact in a small but rapidly growing team offering real autonomy and responsibility for client outcomes
• Stretch yourself to help define and support something entirely new that will impact billions
• Work within a strong, tight-knit team of subject matter experts and overseeing a team of renaissance technical talent
• Small enough where you matter, big enough to have the support to deliver what you promise
• International mobility available for top performers after two years of service

Demyst is committed to creating a diverse, rewarding career environment and is proud to be an equal opportunity employer. We strongly encourage individuals from all walks of life to apply.