Partner Success Manager (US)

Salary: $60,000 + 15% OTE
Location: Remote in the United States

The Opportunity 

The Partner Success Manager (US) will be responsible for delivering exceptional experiences to our university partners whilst protecting and  growing revenue from your portfolio of accounts.

You will primarily own university relationships on behalf of BridgeU from partnership kick off through to contract renewal.  You will build and nurture these relationships to  understand your partners’ aims and objectives and then recommend strategies and share insights that support these. Ultimately you will play a key role in connecting university marketing, recruitment and admissions teams with the largest community of international school counselors and their students.

The role holder will work with colleagues in our Marketing, Schools and Product teams to ensure we deliver for our partners and increase the opportunities to generate revenue for BridgeU.  The role requires someone with a good knowledge of the BridgeU business model, a detailed understanding of the international student decision making process and an analytical curiosity that ensures our partners benefit from new and valuable insight. 

Responsible for: 

• Managing and enhancing partnerships with BridgeU's university customers through strong relationship-building, analysis of platform engagement, maximizing our solutions and presenting valuable data-led insights. 
• Delivering account strategies that support partner satisfaction and increase net revenue retention and ultimately customer lifetime value (LTV).
• Onboarding of new partners, working closely with New Business Partnership Managers to ensure a seamless handover from sales to partner success. 
• Planning and briefing Partner content for platform publication acting as the liaison between your partners and the BridgeU marketing and partner delivery resources. 
• Reporting to Partners on the performance of the partnership and making recommendations for enhancement. This will include presenting analysis of student marketing initiatives, application and enrollment funnels, and school/counselor engagement.
• Managing the marketing attribution process across your portfolio of partners to ensure that the value of BridgeU is clearly evidenced and, for performance-based contracts, revenue is recognized. 
• Successfully winning contract renewals with your university partners, including fixed fee and performance-based commercial models. This will often mean working closely with the Head of Strategic Partnerships and Kaplan legal counsel to navigate this process and ensure the best outcome for BridgeU and your partner. 
• Identifying, presenting and winning upsell opportunities that provide partners access to additional features and solutions.
• Keeping partners updated on new feature developments and enhancements to ensure the value of their BridgeU partnership is positively represented and continually reinforced.
• Collaborating with the Marketing team to build partner testimonials, case studies and joint marketing initiatives, e.g. webinars. 
• Creating value for BridgeU’s international high school network by developing relationships with your partners that attract significant student and counselor interest. This will include seeking unique and exclusive propositions to make available to BridgeU students, e.g. scholarships and prioritized admission. 
  

KPIs: 

The KPIs will be linked to two key areas: 

1. Delivery of University Partner Success initiatives that drive engagement and value.
1. Marketing activation that drives enrollment objectives and revenue goals
2. Quality touchpoints with Partners are maximized to ensure value is evidenced
2. Increasing Net Revenue Retention within your accounts by minimizing churn and improving commercial terms

Requirements

Experience & Skills: 

• A proven track record (ideally 5+ years) of professional experience, ideally in one or both of the following capacities: 
• (1) Relevant account management or partner success experience working with higher education customers
• (2) Working within higher education with direct experience of international student recruitment
• Strong  written and verbal communication skills with experience of consultative approaches and comfortable presenting to senior leaders and key decision-makers
• Analytical ability and understanding of how to present information to customers that responds to their perception of value. 
• Highly commercial and target-driven; comfortable talking to customers about commercial terms and new proposals. 
• Good understanding of the student enrolment marketing funnel and experience advising partners on best practice in order to optimise their partnership.
• A willingness to operate in a high-growth environment where we are still learning and seeking to optimise for our customers and people. 
• Appreciation for our core mission and the student outcomes we deliver with a good understanding of the student journey.

Benefits

What the company offers:

• Competitive salary depending on experience (advertised salary is base compensation; this role is eligible for additional commission-based OTE of 15%)
• A competitive range of healthcare cover options to choose from, including spouse/family cover
• 401k pension plan, plus an additional cash balance and retirement fund plan at no further cost to the employee
• Personal development: the company can fund books, courses and conferences that can help you learn and grow
• 20 days PTO per year
• Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
• 2 weeks' allowance of overseas work per calendar year, so you can travel, see family, or just make the most of that PTO
• Career progression and development
• Access to wellbeing benefits such as the Calm app, and the chance to finish early on Fridays in the summer
• An open and democratic work culture where everyone can contribute, learn and teach