Part Time Customer Service Agent

We're in search of a motivated, highly organized Part-Time Compliance Customer Service Agent in Training to join our team. In this pivotal role, your primary focus will be to support our clients, their drivers, and candidates in their understanding of the D.O.T. and FCRA regulations and ensuring their effective use of our platform and services to support their compliance with both.

This is a remote option- those residing in MA, SC, GA, FL, TX are welcome to apply!

Exceptional communication skills, both verbal and written, and demonstrated ability to multi-task are essential for this role.

Our work environment nurtures internal growth; we not only encourage but also anticipate upward mobility. With our expansion underway, we're seeking the most brilliant minds to join us! If you're eager to become part of a dynamic crew of self-driven individuals who recognize that customer service is the cornerstone of triumph, we're eager to receive your application.

Requirements

What are the essential functions of a Customer Support Associate?

• Enter and verify client data in various systems with attention to detail to maintain accurate, up-to-date records
• Make outbound calls to conduct employment verification procedures within company and federal guidelines
• Gather driver information to complete DOT compliance regulation tasks
• Utilize multiple systems with speed and accuracy to execute compliance services
• Ensure prompt and effective processing of client requests by maintaining knowledge of Foley’s services and industry compliance requirements
• Research client issues and provide effective resolution within guidelines established by department policies and relevant government regulations
• Protect company and client information in accordance with company policies and procedures
• Review driver documents in accordance with required standards for approval.
• Compile and process essential compliance documents and permits.
• Maintain your understanding of Regulations and Foley products and services through continuous learning.
• Understand and educate our client on Regulatory Drug Testing and background checks as required.
• Support Department of Transportation compliance activities.
• Enhance the company’s positive image and provide exceptional customer service to associates and customers.
• Strict adherence to the applicable federal laws and company policies and procedures are a must.

Benefits

• WHAT YOU’LL LOVE ABOUT FOLEY
• The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers’ feedback – on Trustpilot.
• Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.
• It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.
• Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.
• Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.
• What We Do, How We Do It
• Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.
• At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.
• Where We're Headed
• We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.
• What It's Like to Work with Us
• Diving deep into a niche industry and becoming an expert . . .
• Continually growing and advancing . . .
• Making lifelong friends during the process . . .
• That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:
• www.foleyservices.com