Operations Supervisor

JOB SUMMARY

The Disability Operations Supervisor is responsible for leading and managing the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators. The Supervisor will oversee a team of claims analysts, providing guidance, training, and support to enhance performance and promote career development.

• Experience in a Disability Group Insurance setting is preferred.
• Background in Long Term / Short Term Disability Claims is advantageous.

MAJOR DUTIES & RESPONSIBILITIES

Team Management:

● Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assingments and performance management.

● Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly).

● Train, mentor, and develop team members to achieve individual and team goals.

● Drive client satisfaction by ensuring all client inquiries and communications are addressed timely.

Operational Excellence:

● Monitor and assess team performance against established KPIs and metrics.

● Identify areas for process improvement and implement action plans.

● Collaborate with other departments to enhance operational efficiencies.

Reporting and Compliance:

● Maintain accurate records and documentation as required by company policy and regulatory standards.

● Prepare reports on team performance and present to management.

Other duties as assigned.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Business experience in a healthcare and/or insurance setting is preferred.

Prior experience with disability claims processing is highly desirable.

JOB RELATED SKILLS/COMPETENCIES:

Strong leadership and communication skills are required. Demonstrated ability to analyze data, solve problems, and make decisions effectively. Proficiency in using relevant software applications and systems is essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Must maintain a reliable internet connection for remote work.

Staying connected is critical for fulfilling job responsibilities.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.