Onboarding Specialist, Customer Experience (Remote, Global)

About Stadium
Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-20,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients. 

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. From our founding in 2014 as a solid New York City-based corporate lunch service, to our pandemic-era pivot that altered the company trajectory, Stadium has grown tremendously due to our agile team and ability to pioneer new product solutions as we do it. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees and their customers.

About This Role
As a rapidly expanding company, we are expanding our customer experience team, which encompasses roles such as Onboarding Specialists, Customer Success Managers, and Customer Support. This team plays a crucial role in delivering exceptional service to our customers, ensuring their success on our platform from the initial onboarding phase. We provide the knowledge, tools, and strategic support necessary to optimize their goals and fully capitalize on the value of our product.

The customer experience team is committed to building trust and nurturing lasting relationships with our customers. Our goal is to cultivate a deep sense of understanding, confidence, and excitement through personalized support and exceptional service, setting the stage for long-term satisfaction, retention, and growth.

In this role, you'll receive thorough training on the entire customer journey. You'll develop the skills to assist our customers effectively, ensuring a smooth and satisfying experience as they navigate their relationship with Stadium. As a member of our dynamic and fast-growing team, you'll collaborate across various functions, focusing on continuous improvement and delivering top-quality service to every customer.

Stadium is based in New York City, but this would be a remote position.

What You’ll Do With Us

• Develop and maintain expert-level knowledge of the Stadium platform and all its features 
• Foster deep understanding, confidence, and enthusiasm among new customers from the sales transition; setting the stage for long-term engagement and growth 
• Guide customers through a seamless onboarding process by gaining a deep understanding of the client and their business as a whole, ensuring they are equipped to leverage our platform effectively, and that their accounts/initiatives are executed to their needs
• Collaborate closely alongside other teams within Stadium to execute customer initiatives and goals
• Guide customers to maximize our product's potential and achieve their goals by showcasing opportunities within the Stadium platform
• Develop and nurture strong relationships with customers to ensure their overall success working with Stadium
• Act as a trusted strategic partner and resource for customer needs
• Expand customers’ adoption of our product by sharing different use cases and best practices derived from our collective learnings with our customers
• Collaborate closely with cross-functional teams including Sales, Product, and Service to support our customers.
• Gain feedback from our customers to continuously improve our product

Requirements

What You Bring To Stadium

• Ability to thrive in a dynamic & fast-paced environment

• Solutions oriented mindset and background as a proven problem solver
• Strong customer focus and passion for engaging with people to help them succeed
• Excellent written and verbal communication skills with attention to detail
• Great listener and keen to understanding customer situations and goals before responding with strategic guidance
• An organized and process-oriented approach to managing relationships with customers
• Patient, empathetic, and enthusiastic about interacting with all types of customers
• A fun, approachable personality; easy to get along with, but driven and focused
• Team player and humble attitude
• An eager desire to make a meaningful impact on the ground floor of a growing start-up
• English as a first language (additional languages a plus)
• Strategic thinker able to envision and execute long-term goals
• 0-2 years experience in customer-facing or people-oriented roles

Benefits

What We Offer

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole 
• Career mobility and opportunities to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Company perks and benefits - competitive salary, generous PTO, 401K with match, medical benefits

The estimated salary range for this role is between $45,000 - $65,000. Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location.

Stadium is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.