MSP Product Manager

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in class security solutions.

About the role
We are looking for a dynamic and experienced MSP Product Manager to join our team. The ideal candidate will have a proven track record of owning a product or platform tailored to a specific target market—Managed Service Providers (MSPs)—and possess a deep understanding of their needs and requirements.

Key Responsibilities:

• Collaborate with stakeholders, including business operations, training teams, IT teams, and vendors, to drive project initiatives and product roadmaps.
• Provide functional and technical expertise on applications and interfaces within our platform to ensure alignment with MSP needs.
• Work with designers, the MSP GTM team, and engineering to evolve our platform to meet market demands.
• Develop and validate acceptance criteria for new features and user stories in collaboration with IT partners.
• Assist in the production support and maintenance of applications as required.
• Conduct feasibility studies and proofs of concept to evaluate potential solutions.
• Engage with Infrastructure teams to ensure secure deployment of vendor applications.
• Incorporate feature requests into the product roadmap based on feedback from MSPs and end-users.
• Groom and prioritize the product backlog to align with business objectives.
• Set sprint goals and manage release and upgrade planning.
• Monitor work progress and address production issues during sprints.
• Analyze user preferences and requests to inform product refinements.
• Continuously refine our agile methodology based on outcomes and client feedback.
• Stay abreast of industry trends to inform product development and innovation.

Requirements

• Minimum 5 years of experience in product management.
• Technical background with knowledge of software development and web technologies.
• Strong vendor management experience.
• Exceptional communication and soft skills.
• Proficiency in Microsoft Office applications.

Preferred Qualifications:

• Proven experience with SAFe Agile methodologies is preferred.
• Hands-on experience managing all stages of the product lifecycle.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Benefits

This is a remote job. Work from anywhere! We're a global, distributed team looking for the finest talent. We've been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.

At Teramind, we're a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.

• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Professional development budget

About our recruitment process

We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story.

You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.

All roles require reference and background checks

Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.