Medical Operations Associate (Contract, Remote)

SteadyMD is seeking a proactive and detail-oriented Medical Operations Associate to join our dynamic team. In this role, you will be responsible for ensuring the seamless flow of clinical operations by managing consult assignments, supporting clinicians during their shifts, and overseeing various communication channels. The ideal candidate will possess strong organizational skills, the ability to prioritize in a fast-paced environment, and a passion for operational excellence in a healthcare setting.

About SteadyMD:

Recognized by Forbes as a Top 100 Best Startup Employer, SteadyMD is at the forefront of telehealth, facilitating modern healthcare services. We are committed to leveraging technology to offer accessible, high-quality care that empowers both patients and clinicians.

Position Overview:

• Temporary, 90 days with movement to full-time following a 90-day review
• Schedule: 90%+ of shifts will fall within the hours 7:00 AM - 6:59 AM CST. 7 days a week, 24 hours a day.
• Reports to: Program Operations Manager
• Remote: This is a fully remote position
• Flexibility: Schedules vary based on business needs, and the candidate must be able to work any shifts that fall within the advertised hours of 7:00 AM - 6:59 AM CST, especially overnights, regardless of their location or time zone.
• Location: Candidates must reside within the continental United States and be permanent citizens. Due to contractual obligations with our partners, work cannot be performed outside of U.S. territory.

Requirements

• Experience: 2+ years in healthcare operations, customer service, or a related field.
• Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication skills, both written and verbal, with a knack for problem-solving.
• Proficiency with various software platforms, including EMRs, Jira, and Slack.
• Ability to work independently and collaborate across teams to meet operational goals.

Key Responsibilities:

• Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities.
• Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues.
• Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams.
• Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses.
• Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.

Benefits

• Compensation: $20/hour
• Remote work with flexible scheduling
• An environment that is focused on disrupting the status quo and challenging conventional professional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.

Apply today! Please submit your resume and a brief cover letter detailing your relevant experience and why you are a good fit for this role. Applications will be reviewed on a rolling basis.