Medical Administrator/Processor

Medical Administrator/Processor @NuLife Institute

This is a fully REMOTE position as a Medical Administrator/Processor to join the team.

Training will be possibly held at multiple South Florida locations when you begin.

You must be in the United States.

We are seeking a person who is:

• Highly organized and customer service-oriented Medical Administrator/Processor.
• This role is critical to the smooth operation of our practice, ensuring compliance with state and federal regulations, managing medical supplies, overseeing billing, and supporting patient care.
• A independent, strong problem solver and multi tasker.
• The ideal candidate will have a strong background in medical office management and be able to efficiently manage multiple responsibilities while maintaining a high level of accuracy and professionalism.

How to Apply: If you are a motivated and detail-oriented individual looking to make a difference in a dynamic medical environment, we encourage you to apply. Please send your resume and a cover letter.

ABOUT THE COMPANY

Join our dynamic and growing team at NuLife Institute, a leading medical facility specializing in Functional, Integrative Medicine, and Age Management. We are dedicated to providing personalized, non-surgical age-reversing treatment plans tailored to each patient’s unique needs. Our commitment to quality and professionalism sets us apart, and we are looking for top talent to help us continue delivering exceptional patient care.

ROLES AND RESPONSIBILITIES

• Compliance Officer
• Act as the compliance authority, notifying management of updates.
• Maintain the dispensing log, including medical supply orders and distributor-purchased medications.
• Oversee the completion of Medical Director Oversight forms.

• Medical Supplies
• Serve as the office liaison, communicating with pharmacies and distributor representatives.
• Notify staff of back-ordered medications/products.
• Maintain inventory with the assistance of medical assistants, including medications, medical supplies, and shipping supplies.
• Confirm delivery of orders and prepare them for storage or patient distribution.

• Billing Management
• Confirm the accuracy of and process payments for invoices related to medical supply orders, lab invoices, pharmacy orders, and shipping expenses.
• Manage chargeback disputes and program/treatment payment processing.

• Program Management
• Approve or reject programs and process program payments promptly.
• Create and submit prescriptions/orders to pharmacies or distributors.
• Follow up on prescription/order updates and maintain accurate program status information.

• Patient RX/Order Management
• Receive and check in patient orders, cross-referencing prescriptions with products received with in house staff.
• Manage the dispensing log, create RX labels, and prepare orders for shipment or pickup.

• Miscellaneous
• Perform other tasks as needed that may not appear on this list.

Requirements

• Minimum 5 years of management experience (preferred).
• Previous experience in medical office management (preferred).
• Proficiency in general computer software, including Word, Excel, Salesforce (CRM), and Electronic Medical Records (EMR).
• Bachelor’s degree in healthcare or a related field (preferred).
• Strong leadership and organizational skills.
• Knowledge of HIPAA, OSHA, and other federal, state, and local regulations.
• Experience in maintaining medical supplies and working with patient management software.
• Excellent communication skills, with the ability to interact professionally with medical teams, administrative staff, distributors, pharmacy representatives, patients, and guests.
• Customer service-oriented with the ability to troubleshoot and develop solutions for patient care challenges.

Benefits

• Retirement Plan with 401(k) Matching
• Health Insurance (Medical, Dental, Vision)
• Paid Time Off (PTO)