Manager, Strategic Accounts

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team-first mentality, and manifest wins by putting the team first. Collaboration and teamwork are in our hearts; we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team focussing on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!

About The Job

The Manager, Strategic Accounts oversees the brand partnerships across several product categories within our marketplace. They are the one responsible for the brand partner relationships and contracts across all categories within their scope. This is inclusive of partner budgets, pricing, contracting, and lead delivery. An excellent Manager must have extensive experience in understanding consumer needs and the be educated on each industry. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for Managers, Strategic Accounts. The goal is to increase sales and profitability of business to drive sustainable growth.

Responsibilities & Expectations

These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required

• Lead Quarterly Business Reviews for top accounts
• Assume responsibility for category revenue and funnel performance
• Track and analyze key performance indicators for primary accounts
• Lead budget expansion price increase conversations internally and with accounts
• Build rapport and manage relationships independently for key accounts
• Analyze data or insights to determine industry and consumer trends
• Devise long-term development strategies for key accounts
• Work cross-functionally with marketing, analytics, finance and operations teams

Requirements

Minimum Qualifications & Credentials

• BSc/BA in Business Administration, Marketing or a related field
• 7-10 years of relevant experience

Hard/Technical Skills

• Proven experience as category manager or similar role
• Solid knowledge of category management, marketing and sales principles
• Understanding of data analysis and forecasting methods
• Proficient in Google Suite

Soft Skills

• Excellent communication and people skills
• Obsessed with ensuring an exceptional customer experience
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently
• Demonstrates a relentless focus on results with a commitment to deliver
• Takes decisive action, and confidently changes course if unsuccessful
• Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle
• Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
• Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities.

Specific Measures of Success – Expected Outcomes

Start Date to Start Date +1 Year

Partner Relationship Ownership

• Full ownership of all partner relationships under scope within 90 days
• Serve as the primary point of contact for all partners, owns agendas for all partner meetings, able to set partner budgets and manage lead volume/quality on a monthly basis

Internal Systems & Processes Ownership

• Able to independently run partner onboarding, monthly billing, budget/pricing changes, partner lead caps, category lead distribution changes without assistance
• Support prioritization and provide recommendations for process improvement

Category Management

• Is able to independently track and own profitability and performance of your category and critical partnerships
• Works with partners and internal teams to balance lead quality, lead volume, and business profitability across your categories

Core Values

Raise the Bar

• We are ambitious and try to find a better way
• We make decisions based on data and logic
• We do the hard things and the things that matter
  

We Win as One Team

• Team goals are more important that individual goals
• We are humble and do what it takes to get the job done
• We are open, transparent and honest with each other
• We are reliable and hold ourselves accountable and each other accountable, but we always pick up the slack
  

We Care

• We see the whole picture and go the extra mile
• We are loyal and dedicated to our consumer and brands
• We fix root causes, not symptoms

Physical Requirements & Environmental Conditions

Location: Remote/ Tulsa

Frequency of travel: Expected travel up to once per month for conferences, team meetings or training, partner meetings, and industry specific continuing education

Light physical activities and efforts required in working within an office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

ConsumerAffairs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan