Manager, Customer Success

Vasion is looking for a Manager of Customer Success that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A Manager of Customer Success is responsible for managing and supporting a team dedicated to customer renewals, achieving customer outcomes, and driving retention goals. As a Manager of Customer Success, you will regularly connect with your team as well as partner cross-functionally with Account Managers to provide support and ensure a seamless and exceptional customer experience.

Primary Responsibilities

• Lead, coach, and develop a highly effective and productive Customer Success team while exemplifying the core values of the company.
• Support Customer Success Managers as they act as the main point of contact for existing customer renewals and provide exceptional customer service.
• Create strategic plans to achieve or exceed challenging retention goals and achieve customer outcomes. 
• Collaborate with Account Managers, Product Management, Product Support, and Marketing and report to department leadership often.

• Achieve or exceed both challenging personal and team goals and daily activity targets.
• Utilize CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly. 
• Own all team hiring needs and provide exceptional onboarding experience for new team members. 
• Manage all aspects associated with company, organizational, and departmental change initiatives. 
• See to all performance management needs of your team and own all necessary approval processes.
• Drive process improvements and regularly seek out team member feedback, ensuring communication of any team needs to higher management.  

Requirements

• Bachelor's degree in business or a related field.
• 6+ years experience in SaaS-related B2B sales or a similar industry.
• Experience as a manager of people, leading employees and teams.
• Experience using Salesforce CRM software.
• Proven track record of meeting or exceeding challenging sales quotas and goals.
• Ability to travel up to 10% of the time to meet with clients and attend industry events

Preferred Qualifications

• Experienced in managing and prioritizing competing demands by assessing data and balancing business needs and prospect/customer experiences.
• Dedicated to continuous improvement and feedback, identifying and working through new iterations and improvements on a regular basis.
• Strong ability to organize, analyze, interpret, and disseminate information.
• Ability to make decisions, prioritize and manage multiple projects in a fast-paced, dynamic environment, and keep stakeholders informed on progress.
• Experience selling software or technology solutions in Tech or SaaS related industries.
• Results-driven mindset, with a passion for exceeding goals and driving revenue growth.
• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
• Highly self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong business acumen and understanding of complex sales processes.
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.

Benefits

• Flexible work environment
• Discretionary Vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match
• Mental Health Wellness Support
• Financial wellness education
• Company-contributed HSA
• Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
• Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch 

Our Core Values

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

More About Vasion

Visit https://www.vasion.com and https://www.printerlogic.com 

Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.