Manager, Clinical Nurse Educators - Job ID: 1127

The Manager, Clinical Nurse Educators (CNE) will be responsible for leading and directing the efforts of a team of field-based, contracted CNEs. The Manager provides operational support for executing the CNE strategy and delivering on the annual objectives and initiatives.

The Manager will ensure the CNE team effectively works with HCPs (staff responsible for injection training) to educate on product and device education to support patients. The Manager will ensure the CNE team is focused on patient education via live and telephonic touchpoints with supplemental educational support to HCPs as time allows. The Manager will ensure the CNE team complies with all corporate policies.

As a customer facing function, the CNEs build relationships with HCPs, Patients and Caregivers by:

• Delivering product information (safety, efficacy, dosing and administration), device training, and patient management education ensuring compliant utilization of our medicines
• Evaluating the effectiveness of educational programs to increase knowledge base of HCPs, Patients, and Caregivers
• Driving cross functional planning and partnership across the Endocrinology franchise

The position will be field based and will report directly to the Sr. Director Global Clinical Education

Key Responsibilities

• Provide direction to the CNE vendor, including objectives, KPIs, and training program implementation
• Lead and work with the CNE vendor to ensure program implementation and execution of the business plan to educate the market within all geographical areas
• Partner with legal/compliance to provide functional expertise that shapes CNE policies and procedures
• Lead in the development and execution of Account Education plans that align with the CNE priorities/objectives
• Apply a relevant customer centric mindset when interpreting trends and evaluating future opportunities; able to apply relevant information to develop plans that positively impact customers
• Partner with the Patient Support Program and maintain specific standard operating procedures, business rules, process flows, communications and day to day operations management
• Gain understanding of the patient journey and utilize to optimize patient engagement and adherence while on therapy
• Partner with the commercial field team and commercial training to provide product, disease and clinical education to the contracted CNE team
• Liaise with Patient Advocacy team to develop innovative solutions to meet patient needs
• Partner with Marketing, Sales and Market Access Leadership to define Clinical Nurse Educator role in supporting account specific objectives
• Identify and remove operational barriers to company and team effectiveness
• Connect with key customers and external experts to continuously seek customer feedback on opportunities to positively impact patient health
• Collaborate with Commercial Analytics team to evaluate existing analytics capabilities, develop additional tools to identify trends and secure resources that meet customer educational needs
• Coordinate with Commercial Analytics team to define CNE program logistical and administrative needs, pilot, launch and manage the ongoing operations of third-party program logistics vendor
• Assume responsibility for coordination and management of scope, content and timelines for CNE initiated projects with third party vendors
• Establish relevant success metrics and ensure team clarity and accountability in meeting and/or exceeding stated objectives/metrics
• Ensure CNE vendor receives clear guidance and cascades messages to CNE team re: industry regulations and company SOPs
• Recognize changes and emerging market trends in the marketplace as well as develop and implement alternative plans to achieve commercial and corporate objectives
• Possess an in-depth mastery of clinical, technical, product and competitive landscape knowledge related to growth hormone deficiency, hypoparathyroidism, achondroplasia and all product devices
• Identify and resolve customer issues, educational opportunities, and market developments through internal partners
• Attend and participate in franchise meetings, training classes, conventions, and other business activities
• Assist in the design of disease and product training curricula, or training programs, using adult learning principles
• Provide strategic direction for the planning, design, development and implementation of training modules and materials, as well as the technology tools (LMS) required for implementation
• Proactively uncover and assess gaps in the knowledge of the Commercial organization, and work with the Commercial team and other departments to address them

Requirements

• Experience which includes at least 1 year of industry
• Experience with a minimum of 5 years working as a nurse
• Experience as nurse manager/director
• Endocrinology experience preferred but not a requirement
• BA/BS required
• Excellent communication, both written and verbal; must be adaptable and able to work well within a matrixed structure and relate effectively with people at all levels of the organization
• Able to inspire and lead team(s) to excel by fostering a climate of energy, excitement and personal accountability
• Demonstrated leadership in ambiguous situations
• Established customer engagement skills
• Demonstrated ability to resolve conflict in a productive and respectful manner
• Proven ability to collaborate with cross-functional leadership across Sales, Market Access, Marketing and broader organization
• Experience with developing roles/responsibilities for Nurse/Clinical Educator team
• High level of integrity and dependability
• Current working knowledge of US legal, regulatory, and compliance regulations and guidelines
• Excellent computer skills i.e. Microsoft office, Excel, Power point
• Ability to travel up to 60% of the time domestically

A note to recruiters:

We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Commuter benefits
• Disability insurance