Manager, Clinical Engagement Team

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.  

We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As the Manager of the Clinical Engagement team, you will be responsible for overseeing the individual team members that work directly with our clinician users, and for driving the success of clinician-facing projects that contribute to strategic alignment with our partners from medical device and pharmaceutical companies, and medical societies. You will work to align the team's efforts and projects with overall company KPIs in support of the clinicians and researchers who use DocMatter to collaborate. 

Hear what our doctors are saying: Clinician Testimonial Video

Responsibilities 

**Please note, we are a small team and read all resumes and cover letters personally. We are looking for someone with people management experience who has also personally developed tools for performance and KPI management. Candidates who outline their work in these areas will stand out, while we will have to pass on all applications with vague, non-specific cover letters/resumes/AI-generated content. Thank you for understanding!

Team Management

• Manage a team of individuals responsible for clinician relationships and content strategy on the DocMatter platform 

• Foster a collaborative and performance-based culture to achieve team goals and objectives 

• Provide individualized coaching, mentoring, and performance management 

• Create and manage individual performance and development plans, conduct regular performance reviews and goal-setting sessions with team members 

• Translate team and account strategy, in collaboration with Director of Clinical Engagement and Customer Success team, into individual goals, measures, and objectives 

• Foster a positive team culture by promoting open communication, encouraging teamwork, and recognizing team member achievements  

Training and Development

• Organize and facilitate trainings and workshops related to key skill development  

• Build documentation to support onboarding, training, and team processes 

Data & Operations Management 

• Oversee daily operations of the Clinical Engagement Team 

• Maintain reports and project management system to reflect team’s performance  

• Build and maintain a KPI tracker/dashboard with support of operations that supports individual team members in prioritizing work, and allows for coaching and support 

Recruiting & Onboarding 

• Lead recruiting, hiring, and onboarding process to support team growth needs 

• Develop and implement comprehensive new hire training program to ensure smooth onboarding and integration of new team members 

Requirements

• Experience Requirements:
• People Management Experience: At least 4+ years of experience in managing and scaling teams in dynamic environments. Experience must include oversight of cross-functional projects and teams of individuals performing diverse functions. Please note, this is not a clinician or clinic management role. Management experience must extend beyond the oversight of clinicians performing clinical duties. 
• Recruiting and Hiring: Demonstrated experience in recruiting, hiring, and building teams, particularly in healthcare or tech-related fields.
• Remote Team Management: Proven ability to manage and lead distributed, remote teams effectively.
• Healthcare Background: Strong background in healthcare with the ability to understand and interpret clinical and scientific content.
• Training and Onboarding: Experience in developing and delivering comprehensive training and onboarding programs tailored to diverse teams, with a track record of effectively integrating new team members. 
• KPI Development: Experience building and managing team-level KPIs in service of high-level organizational goals.
• Process Development and Refinement: Experience using data to design, implement, reconstruct, and optimize internal processes to improve efficacy and achievement of KPIs.
• Communication and Interpersonal Skills: Exceptional communication skills and a high degree of emotional intelligence, with success building strong interpersonal relationships with team members from a leadership position. 
• Attention to Detail: High attention to detail in all aspects of work, ensuring accuracy and thoroughness.
• Preferred Requirements:
• Start-Up Experience: Experience working in a start-up environment or a fast-paced team, showing adaptability and growth.
• Experience working with clinicians: This requirement does not pertain to the management of clinicians, as previously noted. Rather, we are looking for an individual who understands the clinical environment, has experience communicating with clinicians, and demonstrates appreciation for the workflows and challenges of clinician.
• Medical Device/Pharmaceutical Experience: Background in working with medical device or pharmaceutical companies, understanding industry-specific challenges and regulations.
• Additional Considerations:
• Educational Background: Bachelor’s degree required. Candidates with <4 years of experience post-bachelor’s degree may not meet the criteria.
• Recent Professional Focus: We are looking for a candidate with recent experience building and scaling teams. Candidates who have not held relevant positions in recent roles may not meet the criteria. Ideal candidates should have demonstrated strategic alignment and operational improvement in recent roles, including a track record of enhancing processes and operational efficacy while ensuring alignment with organizational goals.
• Precision in Work: Candidate demonstrates careful attention to detail in all application materials, including cover letters and resumes. 
• Location: Candidates must be based in the US

Benefits

All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance. 
 

Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field! 

DocMatter Values 

Mission-Driven 

• Our singular focus is improving patient outcomes through scalable collaboration 

• We provide personalized support to clinicians, empowering them with our technology 

• We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine 

• We believe deeply in our work supporting a global Community of clinicians 

People-First 

• We treat each other with respect, kindness, and empathy no matter what 

• We always assume best intent when disagreeing, or working through challenges 

• We care about our people, and consistently recognize good work 

• We are inclusive, and foster an environment of belonging 

Operational Excellence 

• We believe in process, measurement, and continuous improvement 

• We set ambitious goals and embody grit, determination, and perseverance in achieving them 

• We share resources and work together to solve problems 

• We are responsive, punctual, and prepared 

Collaboration 

• We are clear, concise, and professional in speech and writing to colleagues and customers 

• We ask for help when we need it, and prioritize helping each other 

• We are proactive, honest, and constructive in our communication internally and externally 

• We maintain composure in stressful situations 

Accountability 

• We do our best work, and hold each other to high standards 

• We are transparent and question actions inconsistent with our values 

• We regularly collect and share feedback 

• We focus on measurable results