Learning Management System Administrator

ABOUT UNBOUNDED

UnboundEd empowers educators to eliminate the predictability of student outcomes by race, language, and socioeconomic status through evidence-informed, engaging, affirming, and meaningful grade-level instruction—so all students succeed academically. As the largest equity-focused professional learning organization in the nation, we provide professional learning products and services to hundreds of thousands of educators nationwide. 

UnboundEd is a passionate team of former teachers, district and school leaders, curriculum writers, and education experts united by the desire to see every student thrive. We walk alongside educators on their professional learning journey, helping them cultivate the mindsets, knowledge, and skills to deliver equitable, effective instruction. In 2023, UnboundEd joined forces with Pivot Learning and CORE Learning to expand our offerings and drive long-needed changes in instruction, especially in the highest-need schools.

ROLE SUMMARY

Reporting to the Director, Instructional Design, the  Learning Management System Administrator will play a crucial role in the ongoing management and development of our learning management system and digital platform. The Learning Management System Administrator will be responsible for the administration of digital learning course programs, which includes creating course sections based on our learning program calendar, registering participants into their appropriate courses, managing online course enrollment, generating reports on participant metrics and providing general user support for the platform. They will establish and maintain productive relationships with both internal careholders, external partners, and the participants of our learning programs. 

UnboundEd is a virtual organization and this employee can be based anywhere in the United States. UnboundEd has core business hours where we expect all staff to be available from 9 am to 5 pm local time and 25% travel is required.

ESSENTIAL RESPONSIBILITIES

Essential responsibilities for this position include, but are not limited to:

Course Management Support on Digital Platform: Create and manage learning course sections used for various program events

• Support registration and rostering of participants into their learning course sections
• Provide event course registration coordination, staff/user support and communication assistance during program events
• Aggregate data after each program event and collaborate with key stakeholders to ensure the reports provide all necessary information
• Use course engagement reports after the event to provide participants with the appropriate completion certification within the digital platform
• Support in the general maintenance and organization of the resources and learning materials accessible on the platform

Project Management: Follow established processes and complete work according to assigned deadlines

• Manage multiple projects and prioritize tasks appropriately
• Manage multiple technical support requests at one time during program events
• Continuously seek to improve our project processes and work to improve user experience on the digital platform

Relationship Management: Collaborate with UnboundEd staff to increase internal understanding of the digital platform

• Provide technical support on the digital platform for UnboundEd program participants via live chat, email, video calls, and in-person settings
• Support UnboundEd staff requests on the digital platform

Other related duties and projects as assigned 

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university required
• Minimum of three (3) years of experience in an administrative role for a digital system
• Other equivalent combinations of relevant experience and training will also be considered

THE STRONGEST CANDIDATES WILL HAVE/BE:

• Commitment to UnboundEd’s organizational values
• Learning orientation and commitment toward diversity, equity, and inclusion
• Knowledge of urban school environments
• Familiarity with learning management systems, such as Canvas or Moodle
• Ability to work independently and effectively in a virtual, remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Willingness to work alongside a dynamic, highly collaborative, and vision-driven team
• Entrepreneurial spirit and ability to thrive in a fast-paced and changing environment
• Proficient use of Microsoft Office, Google-based applications, and online collaboration tools such as Slack

Benefits

BENEFITS AND COMPENSATION

UnboundEd offers competitive salaries commensurate with experience and education and a generous benefits package that includes take-as-you-need vacation time, group medical, dental, and vision plans, disability and life insurance plans, and an employer-sponsored 401K retirement plan with a 5% employer contribution and no vesting period. This is an exempt position with an annual compensation range of $84,700 - $131,300.  A compensation offer is based on relevant years of experience in relation to the position. Because of our strong commitment to equity and growth, UnboundEd does not negotiate compensation offers.