Learning and Development Manager

Job Summary

At REE Medical, our mission is to simplify the process of obtaining accurate medical evidence for VA disability claims. We understand the challenges that Veterans face and are dedicated to providing respect, competency, and clarity throughout the journey. As a Learning and Development Manager, you will play a key role in enhancing the knowledge and skills of our team members to ensure they can confidently and efficiently support our clients.

In this role, you will be responsible for developing, implementing, and evaluating training programs and initiatives. You will collaborate with various departments to identify learning needs, design effective training materials, and deliver interactive and engaging training sessions. Additionally, you will assess the effectiveness of the training programs through evaluations and feedback, making necessary adjustments to continuously improve the learning experience.

The right candidate will make a meaningful impact on the development of our team members, ultimately helping our clients navigate the complexities of the VA disability claim process. If you have a passion for learning and development, exceptional communication and interpersonal skills, and a strong background in instructional design and training facilitation, we invite you to join our team at REE Medical.

What you will do in this role:

• Driving the complete team strategy and direction in collaboration with the VP of Human Resources.

• Owning the goals, the metrics, and team structure for all Department areas. 
• Working in tandem with the VP of the department and the supervisors to ensure complete alignment across the teams. 

• Leading the respective team supervisors for their teams’ success and owns overall department success.   
• Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.   
• Owning any supervisors' timecards and PTO approvals and servicing as a backup for the overall team when a supervisor is unavailable.   
• Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for medical services skills.  
• Acting as the lead in interview and onboarding processes for all new team members. 
• Overseeing the overall performance management process across the department, this can include coaching conversations, reviews as needed, addressing any performance concerns, etc.   
• Ensuring the total team follows all processes and procedures related to Compliance Programs and safeguarding personally identifiable information / personal health information across the team.     

• Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates. 

• Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.  

• Managing and reporting on team compliance within REE Medical’s policies and procedures. 
• Owning and implementing comprehensive training programs, including content creation, curriculum design, and delivery methods with the team.
• This can include where you are a player/coach. Owning the programs and the creation of them through the supervisor(s) and team members. You may be creating content or driving the creation process in any given day.
• As a player, you may be conducting training sessions and workshops, both in-person and online, to educate team members on relevant topics and best practices.
• As a player, you may be creating engaging training materials, such as presentations, e-learning modules, job aids, and interactive activities.
• As a coach, you will be monitoring and tracking training performance metrics, providing regular reports to management.
• As a coach, you are working with supervisors and team members to ensure the prioritization of tasks and actions are in alignment with the total program goals and reassigning as required with business shifts occur.
• Collaborating with internal stakeholders to assess training needs and identify areas for improvement.
• The success of these programs are yours to own, you play a project manager role in collecting feedback and measures of success to ensure our programs continue to grow.
• This means you will be proactively evaluating the effectiveness of training programs through assessments, surveys, and feedback to continuously improve content and delivery methods.
• Staying updated with industry trends and advancements in learning and development to ensure our training programs remain innovative and impactful.

How success is measured in this role: 

• Completion of regular meetings: hold dept 1:1s with supervisors and team members; conducts bi-weekly meetings with Department.  Lead/support cross-department meetings as needed to enhance collaborations and process improvement. 
• Team Turnover Rate: Measuring voluntary turnover companywide. Target < 14% 
• Training and Development Metrics: Ensuring 80% + completion rate of all Training and Development opportunities across the organization.   
• Management Satisfaction Scores: Measuring the satisfaction management has towards the training sessions and the increase in productivity or skills of their team or team members. Target 70%+ Rating. 
• Employee Satisfaction Scores: Measuring the satisfaction employees have towards their training sessions. Target 70%+ Rating. 

Requirements

What you need in this role to be successful: 

• You must have at least 8+ years of Learning and Development Experience as a leader of several programs, completing the entire lifecycle of a learning program while managing team members and their priorities.
• This means you will be able to speak to the metrics, success and learnings from completed programs. We understand you may not be able to speak/show prior work due to different IP agreements but we want you to be able to speak of all tasks owned vs delegated, how you overcame challenges, and speak through the metrics and changes made after completing the different programs.
• You must have at least 3-4+ years of supervisory experience with a team of 5 or more.
• Experience in managing people in a remote setting is a plus.  
• You need to have experience with difficult conversations, holding team members accountable towards their projects and metrics, and understand how to project manage the different requirements of different training needs.
• Excellent strong project management skills, capable of coordinating multiple learning initiatives simultaneously.
• Owning in-depth knowledge of learning theories, instructional design principles, and adult learning methodologies.
• Expert knowledge in using learning management systems (LMS) and other e-learning platforms to deliver and track training programs.
• Strong leadership skills and goal-driven approach, with the ability to motivate and inspire teams towards achieving common goals. 
• Excellent communication and interpersonal abilities, with a focus on building and maintaining relationships with internal and external stakeholders. 
• Proficiency in data analysis and reporting, with the ability to leverage technology to drive process improvements. 
• Experience navigating changing priorities and leading teams through time of change.  
• Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with an eye for continuous improvement and operational efficiency.  
• Ability to think strategically while still maintaining a detail-oriented, self-motivated, and well-organized mindset.
• Strong Proficiency in MS Office, HRIS, ATS, or other People Functional Tools and automation systems. 
• Strong written and verbal communication skills, with a track record of presenting to senior management. 
• Exceptional attention to detail. 
• Experience in start-up or early-stage environments with little or no defined infrastructure or processes. 
• Track record of working in a fast-paced, fluid environment. 
• Ability and empathy to relate to all levels of the organization. 
• Analytical and problem-solving orientation. 
• Bachelor’s degree in Human Resources, Psychology, Education, Organizational Development, or a related field is required.
• A Master’s degree or relevant certifications (e.g., CPLP, SHRM-CP, ATD Certification) is preferred. 4+ years of experience can substitute the education requirements.

Benefits

What REE Offers you:

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

- Competitive salary: $110,000-$117,000 Salary Depending on Experience.

- Health, dental, and vision insurance with Company-sponsored Life Insurance

- Retirement savings plan with company match

- Vacation time off, sick time off, and holidays

Career Development Opportunities

- Ongoing training and development programs

- Opportunities for advancement within the company

Work-Life Balance

- Flexible work schedules

- Remote first environment with companywide conferences annually

- Employee assistance program for personal and family well-being

Perks and Rewards

- Employee discounts on products and services through Insperity

- Recognition programs for outstanding performance

- Company-sponsored social events and activities

Join us and discover a rewarding career where you can make a difference and grow professionally.



REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.