Learner Success Manager at Simplilearn

About Simplilearn

Simplilearn prides itself to be the World's #1 Online Bootcamp. Simplilearn enables professionals and enterprises to succeed in the fast-changing digital economy. The company provides outcome-based online training across digital technologies and applications such as Big Data, Machine Learning, AI, Cloud Computing, Cyber Security, Digital  Marketing, and other emerging technologies. Based in US, and Bangalore, India.  

Simplilearn has helped more than 1 million professionals and 1000 companies across 150 countries get trained,  acquire certifications, and reach their business and career goals. The company's high-engagement curriculum blends self-paced online learning, instructor-led live virtual classrooms, hands-on projects, student collaboration,  and 24/7 global teaching assistants.

Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally. While you apply for this role on the Fullstack Academy website, you will have the opportunity to join the remarkable team at Simplilearn. Simplilearn is the driving force behind it all!

Shift Timing- US Shift (EST)

Position Overview:

We are seeking a motivated and dynamic Learner Success Manager to join our team. The ideal candidate will play a crucial role in ensuring the success and satisfaction of our learners by providing support, outreach, and resources throughout their learning journey.

Job Description: 

• Onboarding and Orientation: Facilitate smooth onboarding processes for new learners, including orientation sessions by familiarization with our platform's features and resources.
• Support and Guidance: Provide ongoing support and guidance to learners in an online setting through tutorial videos, live 1:1 meetings, addressing their inquiries, troubleshooting technical issues, and offering solutions to enhance their learning experience.
• Progress Tracking: Monitor and track learners' progress, identifying areas for improvement, reminders, and offering personalized recommendations to help them succeed.
• Feedback Collection: Gather feedback from learners regarding their experiences, preferences, and suggestions for improvement, and collaborate with internal teams to implement necessary changes.
• Performance Analysis: Analyze learner performance data and metrics to identify trends, assess the effectiveness of interventions, and optimize learner success strategies.
• Live Class Support: In-class hosting, Q&A facilitation, assignment & project evaluation, demo class management, and project mentoring.
• Community Building: Foster a sense of community among learners by organizing engaging forums, and fostering networking opportunities.
• Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in EdTech to enhance learner success strategies. 
• Career Success: Assist students in accessing, completion and comprehension of external career support services.

Desired Skills & Experience: 

• 6 months to 1 year experience in customer facing role (global client base is an advantage)
• Knowledge of tools like Salesforce, Tableau, and Google Sheets.
• Excellent communication skills  (Verbal & Written) with a flair for problem-solving.
• Passionate about customer service
• Strong communication in group presentations and 1:1 support.
• Prior experience in the e-learning industry is an advantage
• Willing to work on Saturday mornings (6 AM EST)  and some weekday evening shifts (2pm-10pm EST)
• Experience/ knowledge in any of the technologies with a preference towards Cybersecurity and Artificial Intelligence is an advantage (Python, MITRE ATT&CK, CSA, CCM, NIST, SOC)

Colorado Equal Pay For Equal Work Act disclosure:

The budgeted compensation for this role is OTE $50,000 per year, plus benefits, for candidates who fulfill the qualifications for the role. Candidates whose qualifications are above those listed encouraged to apply as well. All final offers to candidates will be based on that candidate's unique experience and skillset, and not all candidates will qualify for the top of the salary range.

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