Language Specialist (Spanish) | 2 month Part-time/Contractor

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.

As part of the project team, you will participate in building real-world systems for our customers that take 100s or 1000s of calls every single day. You will work closely with Scrum Masters and Dialogue Designers to build out and maintain highly specialised software with superhuman user experience that delights our clients and their customers.

We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 1-2 days weekly commitment.

Your responsibilities will involve:

• Improving the language understanding module by providing high-quality sentence training examples
• Updating system prompts based on client requests
• Testing conversational systems extensively before go-live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.

Requirements

• You are a native/fluent Latin-American Spanish speaker
• You have a professional working proficiency in English (we have an international team, but English is our shared language)
• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements:

• Knowledge of Spanish language, preferably regional variations around Mexico or the US.
• Ability to work within US working hours (minimum 4h overlap with 10-6pm US working day).
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All recruitment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.