Installer Coordination Administrator

Medscope, a Medical Guardian company, is a fast-growing and leading provider of medical alert systems and services, dedicated to enhancing the safety, independence and quality of life for our member-base.

We are seeking a highly organized, results-driven individual to join our Installer Coordination team in an Administrator role.  This role will oversee the recruiting, onboarding, documentation and compliance requirements for our nation-wide independently contracted installer network.  This role is key to business operations and maintaining service level expectations to provide best-in-class experiences for our member base, as well as ensuring departmental performance is aligned with projected business growth.

The Installer Coordination Administrator role is a full-time remote role with core hours of 9:00am – 5:00pm EST Monday through Friday.

Responsibilities:

• Create and maintain multiple contract installer job postings.
• Familiarity with each Installer Coordinator’s territory and business-level initiatives to understand and support recruiting needs.
• Assist Installer Coordination team with scheduling and following up with interview candidates, and complete additional recruiting tasks as needed.
• Grow and maintain exceptional knowledge of installer network web platform.
• Compile, organize and upload installer onboarding documentation on installer network web platform.
• Monthly documentation audit to ensure all compliance documents are on file for each installer in the network.
• Strategize improvements and enhancements to streamline onboarding process.
• Maintain comprehensive knowledge and documentation of compliance requirements by state, including regular review and updates of requirements in the database.
• Assist Compliance team with investigation and review of agency audits related to installations.
• Assist management in development and implementation of corrective action plans related to compliance audits.
• Develop training documents, resources, videos, assessments and SOPs to ensure positive installer experience and maximize success.
• Complete outbound calls to subset of members to ensure successful testing of equipment.
• Additional tasks as needed.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Meticulous attention to detail.
• Strong analytical skills with the ability to analyze complex data sets, draw insights and make data-driven recommendations.
• Keen ability to multi-task with a sense of urgency and quickly pivot from one project to another.
• Excellent communication skills with the ability to effectively convey information and insights to stakeholders at all levels of the business.
• Ability to thrive in a fast-paced work environment and consistently meet or exceed personal and departmental performance goals.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)