Incident Response Manager - Eastern US - Q1 2024

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small to mid-sized businesses since 2007.

We’re also rapidly growing and are looking for top tier candidates that share our four core values:

• We are team players, collectively working towards a common goal.
• We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.
• We do the right thing with an honest and transparent approach that always puts our clients first.
• We take ownership of our work, always seeing it through to completion.

If this sounds like somewhere you’d like to work, read on, because we’re looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as an Incident Response Manager.

As an Incident Response Manager, you will provide excellence in high-touch project management for incident response projects. This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project both within FusionTek and externally. Throughout the day you’ll be translating technology to clients that aren’t always technical, so communication skills are paramount in this role.

If you’re looking for an opportunity to deliver excellence on incident response remediation, this might be the perfect position for you.

Here’s what you’ll be doing:

• You’ll primarily be focused on managing inbound incident response engagements from start to finish. This includes initial project mobilization. Assignment and management of technical workstreams. Daily (sometimes more frequent) client updates calls and associated reporting.
• Incident response projects can often begin over a weekend or outside of traditional business hours. This role includes responsibility to be the primary on-call resource on a rotating schedule for projects that mobilize outside of core business hours.
• You’ll work through our ticketing system to document, track, and escalate project tasks and tickets, and you’ll also work in our documentation platform to keep everything up to date along the way.
• You’ll be working with a team of intelligent people to deliver world class service to our clients, both remotely and onsite.

Requirements

• Previous incident response / remediation experience
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Experience working in a ticketing system is preferred, with Autotask experience a huge plus

Benefits

At FusionTek, we realize that people are our greatest asset, so we offer:

• Salary range - $110,000 - $130,000
• Competitive pay with quarterly bonus eligibility and per IR project bonuses
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Paid holidays and 20 days of PTO in year one & quarterly paid volunteer time
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches in our offices every Wednesday
• Fun monthly team events