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Implementation Specialist

March Networks


Job Details

Full-time

6/10/2024


Full Job Description

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

We are looking for an Implementation Specialist to support the Professional Services team at March Networks.

Duties and Responsibilities

·       Meeting with clients to conduct End User Survey and collecting information required to configure March Networks software and services

·       Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems

·       Communicating with clients throughout the software customization process to obtain feedback and approval

·       Installing customized software systems and all necessary components.

·       Customizing software systems and services based on clients’ individual needs and specifications

·       Creating a specialized document for each client, detailing all customizations made.

·       Coordinating with Client Success team to onboard and consult clients on how to use March Networks software and services to maximize their ROI

·       Collaborating with CSPs and Managed Services team to ensure all hardware, software and services purchased are activated and configured to client’s standards

·       Ensuring that the project team (CSP, End User, Managed Services and Client Success) is aware of key deliverables and project milestones.

·       Providing cost and time estimates to clients who require additional customizations to be done.

·       Transitioning client to Client Success team post implementation process

Qualifications

·       Bachelor's degree in business, computer science, engineering, computer information science, information technology, or equivalent work experience

·       Experience working with enterprise-level retail and banking clients

·       Experience implementing software and services in a B2B SaaS environment

·       Proficiency in all Microsoft Office applications

·       The ability to project manage and multitask effectively

·       The ability to work independently and as part of a team

·       Strong analytical and problem-solving skills

·       Excellent organizational and time management skills

·       Exceptional communication and customer service skills

·       Detail-oriented

Assets

·       Experience with digital video recorders and CCTV surveillance technologies

·       Proficient with SQL server DB, Swagger and Salesforce

To Apply:

Please click on the link https://apply.workable.com/march-networks/j/5DA0FDB4E0/apply/ to submit your application.

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