Implementation Manager

Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines

We are seeking an experienced Implementation Manager to join our team. This individual will manage the deployment of our TrueFill product and other solutions, guiding our clients from pre-close to successful product implementation, and then transitioning the account to the Customer Success team. In this hands-on role, the Implementation Manager will lead multiple projects, provide expert-level knowledge on our software, and ensure a smooth client onboarding experience.

• Manage the end-to-end implementation process, including planning, onboarding, configuration, and delivery for our TrueFill product.
• Work closely with clients to understand their goals and existing workflows, designing tailored future-state workflows using Titan Cloud’s software.
• Serve as a subject matter expert in fuel logistics and compliance, ensuring that our clients fully leverage our platform.
• Participate in cross-training on compliance to enhance subject matter expertise and ensure a well-rounded understanding of Titan Cloud’s products and services.
• Conduct user training sessions, ensuring customers can effectively utilize the software and tools.
• Collaborate with cross-functional teams, including engineering, product management, and customer support, to deliver a seamless implementation experience.
• Maintain and develop technical documentation to support internal teams and clients.
• Manage multiple projects concurrently, ensuring deadlines are met while prioritizing client needs.

• Ensure customer satisfaction by driving measurable success metrics, including “time to value” and customer feedback scores

Requirements

• Preferred Bachelor's degree or higher.
• Required 3+ years of experience in SaaS implementation, consulting, or client success roles, with a strong preference for experience in fuel logistics, compliance, or related industries.
• Experience managing multiple projects simultaneously with strong attention to detail.
• Demonstrated success in consulting clients and implementing enterprise software solutions, ideally in the fuel industry.
• Ability to work in a hands-on capacity, while also thinking strategically about process improvement (70% hands-on, 30% strategy).
• Strong project management skills, with experience in gathering functional requirements and defining project timelines.
• Excellent communication skills, capable of engaging with executives at Fortune 500 companies as well as day-to-day operations managers.
• Flexibility and openness to learning new tools and technologies in a dynamic environment.
• Willingness to travel up to 25% of the time.

Benefits

• Medical Insurance (including HSA/FSA accounts)
• Dental Insurance
• Group Term Life Insurance
• Vision Insurance
• Disability Insurance
• Maternity/Paternity Leave
• 401(k)
• Additional & Voluntary Benefits (such as Auto Insurance / Home Insurance / Renters Insurance / Pet Insurance / Legal Service Plans / Supplemental AD&D / Commuter Benefits / Personal Excess Liability / Identity Theft Protection / Accident / Critical Illness / Hospital Indemnity)|
  

Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.