Head of People Experience

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 4,500 employees.

Your Mission  

As Head of People Experience, you and your team will play a pivotal role in shaping our organizational culture and driving employee growth and engagement. You will lead strategic initiatives in areas such as culture & values, employee engagement, leadership & talent development, learning & development, succession planning, diversity, equity & inclusion (DEI) and more!

Collaborating closely with senior business leaders and HR colleagues around the world, you will design and deliver key initiatives that drive true business value. This is an exciting opportunity to have a real impact influencing and advancing the culture and talent agenda at Sinch!

You will report to the CHRO and be part of the global HR Leadership Team. This role is based at our Sinch HQ in Stockholm or in the US, with a requirement for US based candidates to reside in the Central or Eastern time zones.

Key Responsibilities

• Develop, implement, and anchor the strategic direction for People Experience
• Provide strategic leadership and expertise in all areas of People Experience
• Collaborate with global HR colleagues to ensure delivery of overall Sinch HR directives and priorities
• Create and implement new global programs and initiatives, while executing and building on existing ones, such as the engagement survey and leadership programs
• Champion and drive the Sinch organizational culture, promoting collaboration, performance and accountability
• Stay informed on the latest industry best practices related to People Experience
• Lead a small team of global HR professionals

Who We’re Looking For

To be successful in the role you must be passionate about employee engagement, talent development and organizational culture, with strong leadership, communication and project management skills.

• 10+ years of experience in Human Resources, including senior experience in topics within the People Experience field
• Experience from working in a global company, delivering HR solutions in an international environment
• Experienced leader, having led people in different parts of the world
• Proven experience from translating business needs into a cohesive people strategy
• A future-oriented approach and ability to innovate solutions to complex challenges, combined with a hands-on, action oriented mindset
• Strong influential and motivational skills, capable of inspiring others to action
• Excellent project management skills
• Bachelor's or equivalent, ideally in Human Resources or other related field

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $161,380 - $211,810. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 03/01/2024 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.