G247SE3 - Information Systems Manager - Cleared

• Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
• Senior Remote Operations Manager responsible for the oversight of the following teams
• User Account Management team
• Tier 2 Remote Support team
• Remote Support team
• Problem Management
• Providing back up support to the following teams
• Availability Management
• Change Management
• Service Delivery
• Enterprise Management
• Escalation point for all teams for assistance with complex issues
• Approve all ServiceNow tickets
• Monitor SLAs and adjust team posture to improve performance as needed
• Monitor Staffing Levels against SLA performance and recommend changes as needed
• Worked directly with Management Office to resolve operational and customer impacting issues
• Provide backup coverage
• Recommended opportunities for new automations as well as enhancements to existing

Requirements

TS/SCI with poly required

• High School/GED and 25 years of related experience
• Bachelor of Science may be substituted for 5 years of experience
• Demonstrated experience in team leadership, strategic planning, and project management
• Senior Level Management
• Strong technical background with expertise in enterprise IT services

One of the Following Certifications Required:

• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

Desired:

• Ability to collaborate effectively across departments and with external stakeholders
• Excellent communication and interpersonal skills

Benefits