Fundraising Dialing Platform Operator (Online Call Center)

Integral Resources, LLC is seeking a Manager on Duty/Dialing Platform Operator for our Online Call Center. This position would be ideal for someone who is passionate about fund-raising, has prior experience working in a call center, and is able to manage a team of operators while also skillfully operating our dialing platform.

As the Manager on Duty/Dialing Platform Operator, you will oversee the day-to-day operations of our online call center, utilize our predictive dialing platform, and work collaboratively with the management team to reach our clients' fundraising goals. This position requires a high level of responsibility, as well as excellent leadership and communication skills.

Responsibilities

• Operate the predictive dialing platform, ensuring its efficiency and accuracy
• Manage a team of Online Fundraising Specialists
• Monitor call volumes, adjust pacing as necessary, and ensure efficient use of resources
• Set and maintain high performance standards for our operators
• Resolve any customer or technological issues quickly and efficiently
• Provide regular reports to management
• Collaborate with management team to drive fundraising goals

Requirements

• Experience working in a call center environment
• Experience working with a predictive dialing platform
• Leadership and management skills
• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to work independently and collaboratively
• Ability to multitask and work well under pressure

Benefits

Pay range starts at $16/hour

We offer a supportive workplace filled with dedicated and creative people and all the following benefits:

401(k) with generous company matching.

100% REMOTE WORKING OPPORTUNITY

TOP-NOTCH MEDICAL, DENTAL AND VISION COVERAGE (Open enrollment in July and December!)

Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.