Fraud Investigator

Rockstar is recruiting for a well-funded seed-stage startup that is building a fintech platform for cryptocurrency. This client comprises a small team of fintech experts with backgrounds at Braintree Payments, Venmo, PayPal, and Coinbase. They are driven by the mission to create a globally scalable and high-performing platform that facilitates the on- and off-ramping of the next billion users of crypto.

Job Overview

They are seeking a detail-oriented and analytical Fraud Investigator to join their team. The successful candidate will conduct Know-Your-Customer (KYC) reviews for new users and detect, investigate, and prevent fraudulent activity on the platform. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

The ideal candidate also has some background in or exposure to cryptocurrency and understands the unique challenges of fraud management in the on- and off-ramping space. They are comfortable working in a small team environment and pitching in where needed to support the company’s early-stage growth.

Key Responsibilities:

• Monitor transactions and activities to identify suspicious patterns and behaviors.
• Perform KYC onboarding reviews for high-risk applicants utilizing customer documentation, vendor databases, and public source information.
• Maintain accurate records of KYC reviews and other fraud-related activities and communicate findings to the relevant stakeholders.
• Utilize customer documentation, fraud detection software, and adverse media to conduct thorough investigations and determine a user’s risk profile.
• Investigate fraud claims for legitimacy and respond to requests for refunds and chargebacks.
• Work closely with other departments, such as Compliance, Risk Management, and Customer Support, to address fraud issues.
• Identify opportunities to improve fraud prevention processes, procedures, and systems.
• Stay up-to-date with the latest industry trends, tools, and regulations related to fraud prevention.

Qualifications:

• 2+ years of experience in fraud investigations, disputes and chargebacks, financial crimes, or a related field.
• Experience with fraud detection software and analytical tools.
• Demonstrated knowledge of the cryptocurrency industry, including at least a baseline understanding of blockchain technology, digital assets, and the specific challenges related to fraud and compliance in this space.
• Exceptional communication and interpersonal skills, with the ability to manage complex customer support situations in the context of fraud operations.
• Agile and effective in a fast-paced, startup environment.
• Ability to work independently and as part of a team.

Nice-to-Haves (but not required):

• Previous experience conducting fraud, dispute, or AML investigations in the cryptocurrency industry, including exchanges, wallets, or DeFi platforms.
• Advanced certifications or training in fraud prevention, financial compliance, or related areas.
• Experience working in a seed-stage startup or similar high-growth environment.