Field Operations Manager

As the Manager of Field Operations (EDU) you are responsible for the training, territory growth plans and business development in the Field Division. You lead a team of 5-10 Partnership Engagement Administrators (PEA) tasked with recruiting students in degree/professional development programs and servicing partnership accounts. Daily oversight of the team includes tracking and reporting of certain key metrics including partnership exposures, lead acquisitions, new business development, partnership growth and student generation. Additionally, you could be responsible for assisting in the growth and maintenance of a primary territory.

Requirements

Who is American College of Education

Founded in 2005 American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality affordable and accessible online programs grounded in evidence-based content real-world experience and relevant application that places our students’ needs first.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016 ACE became a Certified B Corporation. As a socially conscious institution we believe we have a responsibility to our students alumni employees local communities and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As the Manager of Field Operations (EDU) you are responsible for the training, territory growth plans and business development in the Field Division. You lead a team of 5-10 Partnership Engagement Administrators (PEA) tasked with recruiting students in degree/professional development programs and servicing partnership accounts. Daily oversight of the team includes tracking and reporting of certain key metrics including partnership exposures, lead acquisitions, new business development, partnership growth and student generation. Additionally, you could be responsible for assisting in the growth and maintenance of a primary territory.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality affordable programs for our students. The starting salary range for this position is $90,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education prior experience and expertise being applied to the role.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs. 
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. 
• Leadership mindset that identifies strengths/weakness and provides coaching for improvement.
• Follows established processes as outlined by organization and leadership. 
• Ability to formulate plans of actions to accomplish targets set by organization.
• Completes assigned duties based on daily business needs and individual skill set. 
• Consistently produces a high volume of quality work. 
• Capable, and adapts as needed, to work under pressure and meet tight deadlines. 
• Proven ability to work independently with limited supervision and with other department personnel. 
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.  
• Must have exceptional communication, organization, and time management skills. 
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. 
• Must be collaborative in driving decisions and a team-player. 
• Strong analytical and problem-solving skills with a high attention to detail. 
• Builds and maintains student satisfaction. 
• Recognizes and anticipates student needs. 

Day to Day Responsibilities

In this role you will wear different hats but your skills will be especially essential in the following areas:

• Conducts ongoing group and one-on-one training as needed to ensure team develops the critical skills to perform their jobs, including an ever deeper understanding of advising.
• Acts as a subject matter expert and provide training as needed.
• Analyzes and acts upon the Field team’s overall performance in field activities, effectiveness, efficiency, and professional development of the staff.
• Attends national, regional or state conference as needed to represent the college.
• Analyze territory trends on a monthly, quarterly, and annual basis to optimize employee performance and provides supportive coaching.
• Responsible for meeting team expectations for leads, students, and exposures in PEA team’s territories.
• Participates in the recruiting and interviewing of Partnership Engagement Administrators using approved methods and models.
• Identifies high value targets within managed region and executes a partnership strategy to grow accounts for event, lead and student generation.
• Acts with integrity and honesty in performing all tasks, including but not limited to, maintaining confidentiality, acting in a diplomatic and respectful/professional manner and being a good ambassador for the college at all times.
• Conducts meetings and provides guidance to employees in the GPS goal process, reviews and coaching plans when applicable.
• Serves as a leader and coach to direct reports, as well as mentor to others within the department.
• Provides support and management of any Partnership Engagement Administrators territories that are open from staffing transitions.
• Partners with the Training and Development team to ensure the team is compliant and trained in all regards to all school/company policies and procedures, all applicable federal and state regulations, and all accrediting agencies’ standards and requirements.
• Adheres to all compliance rules and regulations is critical, as is working toward the best interests of the college and the student.
• Works cross-functionally to drive continuous improvement in enrollment processes especially with Admissions, Registration and Marketing teams.
• Responsible for upkeep and continued development of team morale.

Qualifications and Education Requirements

• Bachelor’s degree required; master’s degree in management, leadership, higher ed or training is preferred.
• 3-5 years of proven experience managing a large geographic territory of outside development professionals (preferably in higher education).
• Proven ability to lead projects and/or personnel to successful outcomes.
• In-depth knowledge of K-12 structures, schedules and penetration points.
• Demonstrated effective PC skills, especially MS Excel, CRM, Planner, PowerPoint and Zoom and Anthology.
• Thrives in a fast-paced environment and is comfortable with leading as a change agent.
• Process improvement mentality with a history of executing strategic initiatives successfully.
• Travel as needed, up to 50% of the time.

Our Commitment to Employees

Just as we strive to empower our students for success we also aim to enrich the lives of our employees. For five years ACE has received recognition as one of Indiana’s Best Places to Work winning the #1 spot for medium-sized companies in 2020. As a virtual first organization we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees we offer the following benefits:

• Medical dental & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse equitable and inclusive learning community we strive to make all feel equally valued and we uphold our Commitment to Freedom of Expression. We may celebrate diversity but we “live” inclusion.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ACE employees are expected to disclose material uses of AI when using it to complete work outside of their day-to-day responsibilities as outlined in their job description or identified by their leader. Material uses, for the purposes of this policy, are defined as more than 50% of the work product. Please refer to ACE’s AI Disclosure policy for more details.   

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net . Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.    

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.