Field Application Scientist (US)

About Us:

Join the multiomic revolution! Over the last 20 years, genomic technologies have enabled significant discoveries that bring the promise of personalized medicine closer than ever before. But after two decades of research, it’s clear that genetic variation only tells part of the story – biology is dynamic and more complex than A,C,T,G. Already, the added information from a multiomic view of biology is yielding important insights into cancer, aging, and neurological disease, and is poised to revolutionize how we understand health and disease beyond canonical variation in DNA.

biomodal is an omics-based life sciences technology and analytics company, delivering products that bring the dynamism of our ever-changing biology into focus. Our team is dedicated to developing the most advanced solutions to interrogate and understand the complex interplay of genomics and epigenomics.

We have launched our first products, the duet +modC and evoC solutions, with more in the pipeline, and are looking to grow and evolve our business accordingly.  This is an incredible opportunity to step into an exciting, early-stage company at the cutting edge of science with exceptional growth and market impact potential.

Multi-omics is the future – come join the biomodal team!

The Role:

As a Field Applications Scientist (FAS) you will be responsible for providing best in class training, technical support, and consultation to customers and biomodal’s field-based sales team.  In this role you will manage the end-to-end technical experience by meeting and working directly with customers. Through close customer relationships you will serve as the scientific eyes and ears of the company, acting as a scientific liaison between our customers and biomodal’s Sales, Marketing and R&D Teams.

FAS responsibilities will be remote and on-site and include providing pre- and post-sales support associated with complex inquiries and requests, such as, but not limited to: creation of training materials, giving technical presentations, performing methods training, qualifying and quantifying assay performance, and assay troubleshooting (both wet and dry lab).

This position will support all biomodal product lines, new product launches, and provide voice of customer feedback to biomodal’s internal teams using our CRM system.  The FAS role necessitates a high degree of independence, with success being measured by the positive experiences and continued scientific successes of our customers.

RESPONSIBILITIES

• Assist the field sales team with pre-sales support to help identify new customers and increase revenue from existing customers.
• Provide front-line training and technical support to customers remotely and on-site for all biomodal products.
• Provide advanced applications support and troubleshooting for customers and the field sales team.
• Provide expert level training and support co-workers, including support, sales, and marketing staff. 
• Ensure customer interactions promote biomodal’s brand and create high customer loyalty and satisfaction. 
• Provide voice of customer (VoC) feedback through case logging in biomodal’s CRM system.
• Provide technical feedback to internal teams for product improvements. 
• Track customer satisfaction and work to continually improve customer satisfaction.
• Participate in new product development teams and product launches, as requested. 

This is a great opportunity to be at the nexus of where biomodal's Duet technology meets the early-adopting customer!

Requirements

The Ideal Candidate:

This opportunity will suit a trained scientist, who really wants to leverage their technical knowledge in a more commercial/customer-facing role. Criteria we will be looking for in candidates will be:

• Customer-centric scientists who can translate creative ideas and market insights into actionable plans to help grow the business and ensure customer success.
• Consultative, problem-solving, collaborative and commercially minded self-starters who enjoys working remotely and at customer sites.
• Bring energy, compassion and enthusiasm to the team and will be comfortable influencing change and dealing with customers and colleagues at all organizational levels.
• Enjoy driving effective partnerships with business leaders and external partners.
• Comfortable presenting in front of scientific audiences of all sizes, both remotely and in-person, at local to international meetings/conferences.
• Solutions-oriented, exercise good judgement and build trust and rapport over time.
• Analyse multiple alternatives, risks, and benefits for a range of potential solutions; work collaboratively to arrive at a solution and action plan.
• Constantly looking for ways to drive efficiencies and are driven to succeed with a go-getter attitude; can identify areas for improvement, suggesting and implementing ideas into reality.

TRAVEL REQUIREMENTS

This is a field-based position and will require both domestic and international travel of up to 65%. You should ideally have a valid drivers licence and be conformable working away from home on occasion to support customers.

Benefits

• 4 weeks PTO
• Health insurance, inclusive of immediate family
• Performance bonus scheme
• Generous 401K