Field Application Engineer - Identity Reader Products

Company Description:

Where Technology Meets Trust

Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets—ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations—we secure the people and places that underpin our daily lives.

With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.

Hirsch Values:

Authenticity, Innovation, and Trust in Technology

Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.

Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.

Trust: With over 43 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

Job Summary: 

We are seeking a highly skilled Smart Card Reader Field Engineer to join our engineering and sales teams. The ideal candidate will have a strong understanding of smart card technology and reader hardware, with expertise in developing, testing, and troubleshooting smart card reader solutions. This position also requires excellent communication skills to effectively engage with customers and provide technical support as a trusted advisor. Collaboration with cross-functional teams is essential to deliver secure, reliable smart card solutions that meet industry standards and customer needs.

Responsibilities:

-        Design, develop, and maintain smart card reader solutions for applications such as access control, authentication, and secure data exchange.

-        Develop firmware and software for smart card readers, ensuring compliance with relevant standards and protocols (e.g., ISO/IEC 7816, PC/SC, EMV).

-        Provide pre-sales technical support for Identity hardware and software products, assisting customers in identifying appropriate solutions from our product portfolio.

-        Collaborate with sales to identify and qualify opportunities for strategic accounts and general inquiries.

-        Conduct proof of concept (POC) evaluations from initial meetings to implementation, ensuring customer satisfaction.

-        Perform testing, debugging, and validation of smart card readers to guarantee product reliability, performance, and security.

-        Keep up to date with industry trends, technologies, and standards related to smart card technology and identity solutions.

-        Provide technical guidance and troubleshooting assistance to customers regarding smart card reader integration and performance issues.

-        Develop and maintain clear and concise documentation, including design specifications, user guides, and technical manuals.

-        Maintain relationships with technical resources at all levels of customer organizations.

Requirements

Experience:

-        5+ years of experience in customer-facing roles with smart card readers and related technologies.

-        Familiarity with smart card reader protocols such as ISO/IEC 7816, ISO/IEC 14443, and PC/SC standards.

-        Knowledge of multi-factor authentication, encryption, virtualization, key management, and PKI.

-        Experience with cryptographic technologies and secure communication protocols.

Skills:

-        Strong knowledge of smart card reader hardware, including contact and contactless reader design.

-        Proficiency in programming languages such as C, C++, Python, SQL, Java, and experience with SDKs and APIs.

-        Familiarity with security protocols and encryption algorithms used in smart card technology.

-        Strong problem-solving skills with the ability to diagnose and resolve technical issues.

-        Excellent verbal and written communication and presentation skills.

-        Experience working with cross-functional teams to deliver integrated solutions.

-        Understanding of federal standards such as FIPS 201 (HSPD-12) and knowledge of Zero Trust architectures.

Preferred Qualifications:

-        Experience with smart card management systems or PKI.

-        Knowledge of hands-on testing tools such as GlobalPlatform and Card Test Suites.

-        Familiarity with mobile integration and NFC-based smart card solutions.

-        Experience with security architecture and knowledge of protocols such as OAuth2, SAML, and WebAuthn.

Education:

-        Bachelor’s Degree in Electrical/Computer Engineering, Computer Science, or a related field (or equivalent experience).

Benefits

At Hirsch, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience.

In the spirit of openness regarding compensation, the base salary for this position is $150,000.

The total compensation package includes:

• Competitive Base Pay

• Fidelity 401(k) + Company Match

• 11 Company Paid Holidays

• Discretionary Unlimited Paid Time Off

• Medical, Dental, & Vision Insurance

• FSA/HSA

• Fun Employee and Family Events

• Employee Wellness Program

• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

• A range of discounted products and free services

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for up leveling for an extraordinary candidate.

We prioritize hiring the most qualified individuals, and in keeping with our commitment to both our employees and customers, employment offers are subject to the outcome of a confidential pre-employment background check.

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity and believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers and clients effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.