Enterprise Account Manager

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.

By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.

Join our innovative team at Rely Health as an Enterprise Account Manager who serves as a vital link
between the company and its enterprise-level clients, spearheading assigned accounts and
strategically formulating a cross-functional team approach to account growth.

Key Responsibilities
- Manage and grow key enterprise-level client relationships
- Develop strategic account plans and drive revenue growth
- Ensure successful execution and performance against contractual commitments
- Serve as a primary point of contact and escalation for clients
- Design tailored solutions to meet client needs
- Act as a brand ambassador, embodying Rely Health's values, mission, and culture


What We Offer
- Opportunity to take on significant responsibility in a growing company
- Chance to work with cutting-edge healthcare technology
- Collaborative and innovative work environment
- Professional growth and development opportunities

Requirements

Minimum Required Qualifications:

• Bachelor’s Degree in Business, Marketing, or related field
• 7+ years of experience in B2B relationship management with large enterprise
  organizations, specifically within healthcare/hospitals
• 3+ years of enterprise-level account management or other similar client-facing roles,
  including CRM experience
• 3+ years building and scaling operational processes
• Direct experience within the hospital and clinical setting

Preferred Qualifications:

• Health plan and/or Health System experience

Competencies:

• A demonstrated ability to communicate, present and influence credibly and effectively at
  all levels of the organization, including executive and C-level.
• Proven track record of meeting or exceeding same store growth targets and maximizing
  lifetime value of a client
• Ability to read and understand contracts
• Strong leadership, management and mentorship skills
  Preferred Qualifications:
• Experience working in a high-growth startup
• Experience working with evolving technology solutions
• Experience in project planning
• Experience in promotional sales and marketing
• Experience in customer service

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development

• Target Start Date: December 2024
• Location: Illinois, South Carolina, Minnesota, Oklahoma, Oregon, Washington, California
• FLSA Status: Exempt
• Job Status: Full Time
• Work Schedule: Monday - Friday with occasional evenings and/or weekends
• Vehicle Required: No
• Amount of Travel Required: 20% - Travel
• Reports To: VP of Customer Success
• Salary Range: 110,000 - 150,000/year DOE + Uncapped Commission