Engagement Manager

• Manage and support multiple (2-5) concurrent digital product development projects
• Lead teams comprised of developers, designers, and researchers responsible for building and launching products
• Collaborate with discipline leads to create team agreements, procedures, and policies
• Facilitate daily rituals across client and project team, unblocking work and demonstrating continuous progress
• Assess client's requirements, align on scope and budget estimates, and create project plans and schedules
• Respond to, resolve, and/or escalate client and team issues throughout project implementation
• Troubleshoot and recommend solutions to implementation problems or challenges
• Ensure that projects are completed on time, within budget, and meet client expectations
• Plan and develop extensions, expansions, and maintenance agreements (when relevant)
• Ensure smooth handoff of all final work and documentation to client team
• May be involved in pre-sales conversations and/or assist in developing proposals

Requirements

• 3-5 years of experience in client services, project management, program management, and/or product strategy
• Experience or familiarity with delivering digital products across multiple technology platforms
• Proficiency with common project management tools (e.g., Trello, Jira)
• Understanding of development practices and experience directly collaborating with development teams
• Experience working with product designers and advocating for UX/UI best practices
• Strong communication, client services, and interpersonal skills
• Bachelor's degree or equivalent experience
• Nice to have: experience in an agency setting

Benefits

• 3-5 weeks paid time off, depending on tenure
• 13 paid holidays (11 federal holidays + 2 floating holidays)
• Fully remote (with hybrid option if located in Seattle WA)
• Health insurance – medical, dental, vision, FSA
• Short-term / long-term disability benefit
• Supplemental life + accident insurance
• 401(k) with employer match
• Employee Assistance Program
• Commuter benefit for employees located in Seattle WA
• WeWork membership
• Annual education benefit
• Work from home stipend
• 6-8 weeks paid parental leave
• Transition back to work benefit: reduced schedule of 30 hrs/week for 6 weeks after returning from parental leave
• 2 weeks paid emergency leave – Personal Medical / Family Caregiving
• Additional forms of paid leave (e.g., jury duty, bereavement)
• Discount program with Working Advantage (e.g., pet insurance, Apple store)
• DoorDash stipend & DashPass membership