EAP Consultant - Overnight OR Day Shift (Remote U.S.)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is seeking at least two EAP Consultants (one Overnight AND one Day Shift) (Remote U.S.) to join our growing team.

Job Summary:

The EAP Consultant performs clinical telephonic assessments and consultations, delivers comprehensive referrals, and ensures diligent follow-up for managers, employees, and their family members covered by the Employee Assistance Program.

Job Responsibilities:

• Conducts both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance.
• Provides management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn.
• Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints.
• Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals.

PLEASE NOTE: There are at least two different roles available with different work Schedules:

** Work Schedule Option #1 - Overnights: 7:00 PM to 7:00 AM Eastern - Monday - Friday on a rotating schedule, totaling 80 hours over a two-week pay period with:

Week 1: Saturday, Tuesday, Wednesday
Week 2: Sunday, Monday, Thursday, Friday **

OR

** Work Schedule Option #2 - Days: Noon - 8:30 PM Eastern - Monday - Friday, including rotating weekends totaling 40 hours per week.

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as a vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply for future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

#LI-SD1

Requirements

Required Qualifications/Experience:

• Master’s degree in Social Work, Counseling, Psychology, or a related field.
• 3+ years of employment in the mental health field, where the assessment of mental illness and substance abuse was a key function.
• Must have knowledge of confidentiality laws and their exceptions.
• Understand the concept of the dual client.
• Must have clinical skills to perform a risk assessment and develop an action plan that meets the client's needs.
• Knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities.

Preferred Qualifications/Experience:

• Possess an Independent license.
• Certified Employee Assistance Professional (CEAP).
• EAP experience (2+ years preferred).
• Some call center experience.
• The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs.
• Ability to multi-task in a fast-paced environment.
• Ability to remain calm in a crisis.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to problem-solve, exercise judgment, and make critical decisions.
• Strong organizational skills.
• Strong interpersonal skills in an environment that requires a team effort.
• Ability to think creatively.
• Self-starter with drive and desire to learn.
• To be flexible and adapt to change.
• Ability to work independently but know when to seek supervision.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $53,856 - $69,000 annually.

“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”