Documentation Specialist

The Documentation Specialist at The Willows Communications is responsible for creating, managing, and maintaining comprehensive documentation that supports operational efficiency and knowledge sharing within the organization. This role plays a crucial part in ensuring that all internal processes are clearly documented and accessible to staff.

Responsibilities

• Develops, reviews, and updates documentation for various processes, procedures, and guidelines across the organization.

• Collaborates with subject matter experts to gather and validate information necessary for accurate and effective documentation.

• Ensures consistency and clarity in all documentation, adhering to company standards and formatting guidelines.

• Organizes and maintains a centralized documentation repository for easy access and retrieval of all relevant materials.

• Conducts training sessions for staff on the use of documentation tools and best practices for maintaining documentation.

• Utilizes technology and software to enhance the documentation process, including version control and online collaboration tools.

• Monitors and evaluates the effectiveness of documentation efforts, making improvements based on user feedback and workflow analysis.

• Assists in the onboarding process by preparing documentation that supports new hires in understanding company policies and procedures.

• Ensures compliance with relevant industry regulations and standards regarding documentation practices.

Promotes a culture of transparency and knowledge sharing by ensuring that documentation is up-to-date, user-friendly, and accessible to all employees.

Requirements

• Bachelor's Degree in English, Communications, Information Management, or a related field.
• Minimum of 3 years of experience in documentation, technical writing, or a related role.
• Strong understanding of documentation best practices and standards.

QUALIFICATIONS:

• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in documentation tools and software (e.g., MS Office Suite, Confluence, Google Docs).
• Strong organizational skills, with the ability to manage multiple projects and meet deadlines.
• Ability to work collaboratively with cross-functional teams and adapt to various communication styles.
• Proactive approach to problem-solving and a commitment to continuous improvement.
• Experience with content management systems or knowledge management tools is a plus.
• Familiarity with compliance standards and regulatory requirements related to documentation is an advantage.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Training & Development