Document Triage Specialist

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.

The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable

technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance

with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new

ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect

life.

The Document Triage Specialist is responsible for efficiently and accurately monitoring all incoming patient orders

to ensure they contain all required documents and that those documents contain complete information necessary

to process the order. This role works collaboratively with the Field Sales team to pursue missing or incomplete

information and ensures responses are provided in a timely manner. Additionally, this role monitors all documents

received to ensure they are routed to the appropriate department for proper handling (ex. Renewals, Prior

Authorization, etc.).

ESSENTIAL DUTIES

• Closely monitors and takes decisive action on all inbound patient orders into the organization’s fax queue.
• Ensures that all orders have the required documents and that these documents are completed in a manner that allows the Order Processing team to expedite order entry and verify insurance.
• Addresses incomplete orders by tracking the outstanding information and working collaboratively with the Field Sales team to complete the order-process.
• Achieves desired metrics and outcomes through effective and efficient day-to-day work activities.
• Documents trends and then provides this information to leadership to improve operational outcomes.
• Routes documents to the appropriate departments for timely and accurate processing and handling.
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

Requirements

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous
• improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or
• service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present
• of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence
• others. A critical skill for pressure situations.

QUALIFICATIONS

Education/Experience Required:

• High school diploma
• 2-5 years of experience in the healthcare industry, with a focus on order intake
• Able to work effectively in a remote environment
• Proven record of achieving aggressive metrics and outcomes
• Experience with the Microsoft Office suite, inclusive of Microsoft Teams

Preferred:

• Bachelor’s degree
• 5+ years of experience in a revenue cycle management capacity

WORK ENVIRONMENT

• Fast-paced remote work from your home/workstation
• Must maintain steady, consistent internet access
• Extended/overtime hours when needed
• Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment, post-offer.

PHYSICAL DEMANDS

• Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse
• usage
• Frequent stationary position, often standing or sitting for prolonged periods of time
• Frequent computer use
• Frequent phone and other business machine use
• Occasional lifting required, up to 20 pounds

TRAVEL

• Minimal domestic travel, approximately 5% of the time

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new

ones may be assigned at any time with or without notice.

Benefits

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Salary: Annualized between $55,000 and $62,000. Depending on experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.