Director, Sales Operations

ABOUT UNBOUNDED

UnboundEd empowers educators to eliminate the predictability of student outcomes by race, language, and socioeconomic status through evidence-informed, engaging, affirming, and meaningful grade-level instruction—so all students succeed academically. As the nation’s largest equity-focused professional learning organization, we provide professional learning products and services to hundreds of thousands of educators nationwide. 

UnboundEd is a passionate team of former teachers, district and school leaders, curriculum writers, and education experts united by the desire to see every student thrive. We walk alongside educators on their professional learning journey, helping them cultivate the mindsets, knowledge, and skills to deliver equitable, effective instruction. In 2023, UnboundEd joined forces with Pivot Learning and CORE Learning to expand our offerings and drive long-needed changes in instruction, especially in the highest-need schools.

ROLE SUMMARY

Reporting to the Senior Vice President, Sales & Partnerships, the  Director, Sales Operations will develop and deliver effective sales training, tools, and other resources to support the sales team in meeting and exceeding annual revenue goals and growth targets. The Director will be responsible for onboarding new sales team members, delivering ongoing learning and development training, optimizing current sales processes, and providing sales support as needed. The ideal candidate will bring a can-do spirit and a solution-oriented approach to aid the sales team in working more effectively and efficiently to optimize the team’s productivity and results.

UnboundEd is a virtual organization, and this employee can work from anywhere in the United States. UnboundEd has core business hours when we expect all staff to be available from 9 a.m. to 5 p.m. local time, and up to 30% travel is required.

ESSENTIAL RESPONSIBILITIES

Essential responsibilities for this position include, but are not limited to:

Sales Training & Onboarding: Ensure new sales hires and the sales team have the skills and resources they need to succeed

• Develop and manage an effective onboarding program for new sales hires, including a 90-day plan to ensure successful on-the-job training and continuous support
• Provide ongoing learning and development for the full sales team that addresses selling skills, product knowledge, and sales process improvements based on quarterly priorities
• Collaborate with subject matter experts to create role-specific training and curate sales tools and resources for easy access

Sales Process Optimization & Productivity: Maximize sales efficiency and effectiveness by streamlining processes and optimizing tools

• Optimize and transform sales systems and processes to enhance efficiency and productivity while developing and maintaining sales content like pitch decks, case studies, and competitive insights
• Codify new CRM processes, conduct quarterly audits of sales tools, and provide ongoing support for the team’s use of tools and processes to maximize effectiveness
• Support the sales team with specialized strategies, tools, and resources to overcome objections, close deals, and maintain long-term client relationships

Performance Analysis & Cross-Departmental Collaboration: Drive sales growth and ensure alignment through data analysis and cross-functional teamwork

• Track and analyze the effectiveness of sales enablement initiatives and gather feedback to continually refine programs while monitoring key sales metrics like quota attainment and win rates
• Collaborate with marketing, product, and program teams to ensure alignment on messaging, sales content, and product knowledge to ensure consistent, accurate information across all channels
• Develop and maintain sales playbooks, regularly updating them to reflect market changes and ensure effective communication across the organization

Team Leadership: Manage and mentor a team of Sales Operations staff

• Provide guidance, feedback, and development opportunities to the sales operations team
• Collaborate closely with sales, marketing, and product teams to align sales goals with organizational priorities

 Other related duties and projects as assigned 

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university; Master’s degree or above preferred
• Three (3) years of experience in K-12 educational or consultative sales or customer service

THE STRONGEST CANDIDATES WILL HAVE/BE:

• Commitment to UnboundEd’s organizational vision 
• Learning orientation and commitment toward diversity, equity, and inclusion
• Ability to work independently and effectively in a virtual, remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Willingness to work alongside a dynamic, highly collaborative, and vision-driven team
• A strong track record of sales and/or business development experience
• A strong network of existing customer (or potential customer) relationships
• Ability to understand and use a large volume of program details and information
• Active listening skills and a strong learner orientation
• Deep knowledge of urban school environments
• Strong project management skills, with the ability to manage multiple accounts simultaneously
• Experience in contract negotiation, deal structuring
• Entrepreneurial spirit and ability to thrive in a fast-paced and changing environment
• Proficient use of Microsoft Office, Google-based applications, and online collaboration tools such as Slack

Benefits

BENEFITS AND COMPENSATION

UnboundEd offers competitive salaries commensurate with experience and education and a generous benefits package that includes take-as-you-need vacation time, group medical, dental, and vision plans, disability and life insurance plans, and an employer-sponsored 401K retirement plan with a 5% employer contribution and no vesting period. This is an exempt position with an annual compensation range of $105,900 - $164,100.  UnboundEd bases compensation offers on relevant years of experience in relation to the position. Because of our strong commitment to equity and growth, UnboundEd does not negotiate compensation offers, and we do not initially place any new hire above 75% of the rang