Director of Training and Onboarding

Company Overview: 

Skin Clique, founded in 2018 by Dr. Sarah Allen in Charleston, SC, has carved out a niche in providing in-home, on-demand medical aesthetic services across the nation. Our commitment to delivering top-quality, medical-grade treatments and complementary skin care products, all within the comfort of our clients' homes, truly sets us apart. Currently, Skin Clique partners with >500 providers in 41 states, and our goal is to expand our provider team to over 1,000 in the next year. Skin Clique offers its patients luxury, innovation in skincare, and exceptional customer experience. Skin Clique Team Members are committed to delivering quality while consistently striving to remain ahead of the curve. 

About the Position: 

At Skin Clique, we prioritize the ongoing education of our healthcare providers, recognizing it as fundamental to delivering exceptional patient care. As the Director of Onboarding and Training, reporting to the COO, you'll spearhead the development and execution of strategies aimed at enhancing provider awareness and proficiency in aesthetic treatments.  Collaboration will be key as you work closely with various departments to integrate onboarding and training initiatives seamlessly. Your leadership will extend to continuous evaluation and refinement of existing programs, ensuring our commitment to excellence in education and patient care remains unwavering. 

Job Duties & Responsibilities: 

The Director of Onboarding and Training will establish, implement, and oversee all onboarding processes and training logistics to optimize organizational effectiveness. 

Training Logistics Oversight: 

• Support organization and optimization of Provider training sessions including selecting and procuring locations, managing P&L, ensuring appropriate supplies and securing appropriate staffing for events.  
• Ensure events are staffed with recruited models (work in conjunction with marketing) 
• Oversee Provider Training Calendar, ensuring alignment with company goals. 
• Continuously assess, evaluate, and update existing training programs to maintain relevance and effectiveness. 
• Optimize training schedule to align with organizational productivity goals 
• Coordinate with warehouse to ensure timely and accurate delivery of supplies for training.   
• Cultivate regional training strategy 
• Actively support company goals for exponential growth of providers 

Onboarding Ownership: 

• Ensure providers sign up for and complete training in a timely manner. 
• Assess and address any gaps in the onboarding process to enhance the overall experience for new providers.  
• Support provider onboarding with paperwork and license verification, manage new provider documentation and processes, coordinate medical supervision, and support DEA and state-level coordination during onboarding and offboarding. 

• Collaborate with People Operations to ensure alignment of onboarding processes with organizational policies and procedures. 
• Foster efficient onboarding processes with key attention to time of onboard and time of clinical practice launch.    
• Ensure legal compliance with state laws, collaborate with the legal team on new state regulations, and mediate between insurance carriers and the practice for medical malpractice coverage. 
• Coordinate provider and supervising physician oversite and compliance, ensuring organization is upholding state supervision requirements. Foster relationships with physicians, provide ongoing support, and address inquiries or concerns to enhance customer satisfaction. 

Requirements

• Bachelor's degree in a relevant field preferred.
• Strong verbal and written communication skills for effective collaboration.
• Proven experience in healthcare operations, training/onboarding, and compliance.
• Strong understanding of healthcare regulatory requirements and processes.
• Exceptional organizational, analytical, and communication skills, with demonstrated ability to manage tasks efficiently and ensure accuracy.
• Proven leadership in driving provider onboarding, streamlining strategies, and addressing gaps for seamless processes, with demonstrated experience fostering improvement in training logistics.
• Ability to work collaboratively as part of a team and cross-functionally to implement onboarding and training initiatives.
• Comfort with technology, with proven ability to utilize digital platforms for onboarding and training sessions.
• Proficiency in Microsoft Office applications. Strong problem-solving skills and meticulous attention to detail.

Benefits

• Competitive salary and performance-based bonuses.   
• Comprehensive healthcare benefits package.    
• Opportunity to work in a dynamic and innovative aesthetics company.   
• Collaborative and inclusive work environment.    
• Professional development opportunities to enhance skills and stay up to date with industry trends.  

Skin Clique is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.