Director of Operations

Is This You?

You thrive on continuous improvement, leveraging automation and managing virtual teams to drive results. Using tools like ChatGPT daily, you’re passionate about boosting profitability by developing people and automating or eliminating low-return tasks.

You find fulfillment when your virtual team is smaller but more productive than before, consistently meeting weekly, monthly, and quarterly goals. You love to streamline processes and optimize tools to accomplish more.

Your previous challenge may have been a lack of ownership over the recruiting function, not having an in-house software development team, or not having the authority to make structural changes. (You’ll have all three). But what drives you is your ability to identify problems, craft solutions, and guide your teams toward success.

You’re data-driven and view KPIs as signposts guiding your next steps. You take pride in fostering a culture of accountability, aligning teams with clear goals, and ensuring everyone is working together toward the same outcomes.

Our Operations Department consists of four teams responsible for transaction coordination, communications, recruiting, and listing marketing. Each team is led by a manager who will report directly to you as the Director of Operations.

Does this sound like you?

Requirements

Key Responsibilities:

• Hold department managers accountable for achieving well-defined KPIs that drive profitability and operational success.
• Maintain day-to-day operations to meet or exceed company standards for consistency, stability, and reliability.
• Work closely with the CEO and leadership team to prioritize strategic initiatives and break them down into smaller, manageable tasks for execution.
• Make data-driven decisions based on the understanding of leading and lagging indicators, ensuring both short-term and long-term growth.
• Conduct regular performance inspections, including 1:1 meetings, weekly management team meetings, and give continuous feedback.
• Perform quality audits, evaluate processes, and identify gaps to reduce costs and improve overall operational efficiency.
• Lead value-based coaching calls with team members, focusing on development, improvement, and achieving personal and departmental goals.
• Ensure company-wide and departmental rocks (quarterly priorities) are completed within set timeframes.
• Oversee the recruiting team to identify open positions and recruit top talent, ensuring high-performance teams are continually built and maintained.
• Prepare and present performance reports to the leadership team, highlighting challenges, proposed action plans, and key results.
• Identify, discuss, and solve operational issues quickly and effectively.

Your Initial Accountability Chart: https://tinyurl.com/3m6ff33j

Qualifications:

• 10+ years of professional experience, with at least 2 years managing distributed/virtual teams.
• Proven track record of upholding quality standards and consistently meeting performance metrics.
• Strong ability to work in close partnership with senior leadership, particularly in aligning big-picture strategies with day-to-day execution.
• Strong analytical skills, with the ability to interpret performance data and make data-driven decisions.
• Deep understanding of leading and lagging indicators and how they drive business growth and profitability.
• Excellent leadership and people management skills, with a passion for coaching, development, and recruiting.
• Experience with automation tools and systems for optimizing operations is a plus.
• Familiarity with the EOS Traction framework is a plus.

Benefits

WHAT WE OFFER YOU:

• Competitive salary and performance-based bonuses.
• Fully remote work environment (CST schedule).
• Paid time off and comprehensive benefits.
• Professional growth opportunities in a fast-paced, results-driven organization.

About The Houston Properties Team

At the Houston Properties Team, we believe that your career is an investment both in the life you want to live and generating long-term wealth. 

Our purpose is to empower our clients and teammates to make wise decisions. We are dedicated to delivering unmatched service and care, fostering meaningful connections, and driving innovation. 

Our culture is grounded in five core values that guide everything we do. We are accountable, keeping our promises and acting with integrity. We show care by treating homes and careers as valuable investments, and we remain coachable, always welcoming feedback and striving for continuous improvement. Transparency is key to how we operate, prioritizing honesty and openness in all our interactions. Lastly, we believe in the power of knowledge, investing in education to be trusted advisors for our clients.

We are the #1 boutique real estate team in Houston with $2+ billion in sales, 500+ awards, and 900+ 5-star Google reviews.

YOUR NEXT STEPS

Take this assessment to ensure your operational mindset aligns with our leadership framework: https://rocketfueluniversity.com/assessments/ - we need an “Integrator.”